Technical Product Specialist

About this role

Technical Product Specialist

Location – Windsor / Edinburgh, UK

Type of Work - Office

Role Overview

The Product Technical Specialist is a key member of the Agile Scrum Product Team, responsible for designing, developing and maintaining the UKI Edition of the Core Product. Working closely with the Product Owner, Product Manager and cross-functional team members, the role contributes to the delivery of high-quality product enhancements, defect resolutions and technical improvements that meet customer, business and regulatory requirements.

The Product Technical Specialist analyses enhancement requests, reported defects and implementation feedback, producing technical solutions that are scalable, maintainable and aligned with the product architecture. Responsibilities include software development, troubleshooting, technical design, release readiness, automated testing and continuous improvement to ensure that product changes are delivered to agreed quality standards within Sprint and release commitments.

The role collaborates closely with Product Management, Application Specialists, Implementation and Support teams to investigate issues, assess technical feasibility and support the successful adoption of new functionality. While the role is primarily office-based within the Product Team, occasional travel to customer sites, healthcare organisations or partner locations may be required to support technical investigations, workshops or other business activities.

Key Responsibilities

The Product Technical Specialist will act in accordance with Agile principles and work as part of a Scrum Team. Processes are updated as part of our ongoing culture of continuous improvement. The Product Technical Specialist will undertake the following:

Product Development

• Design, develop, test and maintain functionality within the UKI Edition of the Core Product to meet regional business, clinical and regulatory requirements.

• Develop and maintain technical components including integrations, reports, data migration utilities, JavaScript enhancements and other product features.

• Analyse customer enhancement requests, reported defects and implementation feedback to determine the most appropriate technical solution.

• Produce technical specifications to support the delivery of new functionality and product enhancements.

• Ensure all developments comply with product architecture, coding standards and quality expectations.

• Maintain compatibility between the UKI Edition and Core Product releases, assessing the impact of Core Product changes on local functionality.

• Produce and maintain technical documentation to support ongoing development, support and knowledge sharing

Agile Product Delivery

• Work collaboratively with the Product Owner, Product Manager and Scrum Team to refine, estimate and deliver Product Backlog Items.

• Participate fully in Scrum ceremonies including Backlog Refinement, Sprint Planning, Daily Scrums, Sprint Reviews and Sprint Retrospectives.

• Provide technical expertise during backlog refinement, identifying dependencies, technical risks and implementation approaches.

• Estimate development effort and contribute to Sprint planning to support predictable delivery.

• Deliver Sprint commitments in line with agreed priorities and the team's Definition of Done.

• Collaborate closely with Application Specialists to translate business, clinical and customer requirements into robust technical solutions.

• Contribute to release planning by ensuring completed developments are ready for inclusion in product releases

Quality, Support and Continuous Improvement

• Undertake unit testing and support integration, regression and user acceptance testing activities to ensure product quality.

• Investigate, diagnose and resolve software defects identified through customer support, testing, implementation activities or internal quality assurance.

• Support the investigation and resolution of complex third-line issues relating to Edition functionality.

• Assess reported issues to determine whether they represent software defects, configuration issues or enhancement opportunities.

• Validate completed developments prior to release and support post-release issue resolution where required.

• Identify opportunities to improve product performance, maintainability, usability and technical quality.

• Contribute to continuous improvement initiatives within the Scrum Team, including development practices, tooling, automation and quality processes

Collaboration and Stakeholder Engagement

• Work collaboratively with Product Management, Application Specialists, Support, Implementation and other business teams to ensure the successful delivery of product enhancements.

• Provide technical input into the assessment of customer requirements and implementation feedback to inform future product development.

• Liaise with Core Product teams to understand new functionality, technical changes and product direction, assessing impacts on the UKI Edition.

• Share technical knowledge and best practice across the Product Team to promote continuous learning and consistency.

• Support colleagues by providing technical guidance and contributing to problem-solving activities across the wider business.

• Build effective working relationships with internal stakeholders to ensure customer needs are understood and translated into high-quality product solutions.

• Contribute to the evolution of the UKI Edition by supporting strategic product initiatives and helping ensure the product continues to meet the needs of customers within the region

Experience/Qualification Required

Essential:

• Demonstrable experience in software development, technical configuration or application development, with a passion for delivering high-quality software solutions.

• Strong analytical and problem-solving skills, with the ability to investigate complex technical issues and identify effective, pragmatic solutions.

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