Technical Product & Solutions Specialist

About this role

Technical Product & Solutions Specialist
Location: Canada, Remote
Reports to: Chief Product Officer
This is a technical, customer-facing product role at the intersection of AUTOSPEX®, infrastructure condition assessment, and product development.
As our Technical Product & Solutions Specialist, you will become a trusted technical resource for our customers and internal teams. You'll develop deep expertise in AUTOSPEX® and work directly with engineers, infrastructure owners, consultants, and other technical stakeholders to help them understand and effectively apply the platform to their real-world needs.
The role goes beyond supporting the technology we have today. You'll develop a deep understanding of how customers work, what they are trying to accomplish, where their workflows break down, and what they need next. You'll distinguish product gaps from training or process issues, identify recurring needs across customers, and translate those insights into clear, actionable requirements for Niricson's Product, Engineering, and R&D teams.
Working closely with the Chief Product Officer, you'll own day-to-day customer onboarding, product follow-up, and backlog coordination, independently moving routine work forward within agreed priorities. The CPO retains ownership of product strategy, roadmap commitments and major scope or priority decisions; Engineering retains ownership of technical design, estimates and implementation.
You'll also work closely with Sales and Portfolio Growth when technical expertise is required for customer discussions, demonstrations, proposals or solution development. While commercial ownership remains with those teams, you'll provide the technical and customer intelligence needed to help Niricson create greater value for its customers and continually improve AUTOSPEX®.
If you enjoy understanding complex technology, solving real customer problems, and turning what you learn into better products and solutions, you'll have a meaningful impact in this role.
What You’ll Do
Build Deep AUTOSPEX® Expertise

• Develop a deep understanding of AUTOSPEX® functionality, workflows, outputs, and current capabilities.

• Understand how AUTOSPEX® is applied to infrastructure inspection, condition assessment, and asset management.

• Stay current with new features, product developments, and emerging use cases.

• Translate complex technical functionality into practical applications for customers and internal teams.

• Become a trusted internal and external resource for AUTOSPEX®-related technical questions.

Support Customers in Applying AUTOSPEX®

• Work directly with customers to understand their infrastructure, workflows, objectives, and technical requirements.

• Help customers effectively use AUTOSPEX® within their existing engineering and asset-management workflows.

• Deliver technical demonstrations, training and product guidance.

• Own client onboarding from initial handover through successful use of AUTOSPEX®, coordinating account and asset access, training, initial workflows and follow-up against agreed adoption goals.

• Coordinate successful customer implementation and adoption of AUTOSPEX®, with Engineering responsible for infrastructure and production deployment.

• Support customers in interpreting and applying AUTOSPEX® outputs appropriately.

• Review AUTOSPEX® outputs and customer deliverables to make sure they are technically accurate and appropriately scoped. Coordinate specialist review where required, with the relevant engineering or delivery specialists retaining responsibility for technical approval.

• Help troubleshoot technical or workflow challenges and determine whether the issue relates to product functionality, process or user understanding.

• Own customer issue follow-up: document impact, reproducible steps and supporting evidence; coordinate investigation with the relevant team; and keep customers informed through resolution.

• Build strong, credible relationships with engineers, asset managers, infrastructure owners, consultants and other technical

Develop Customer Intelligence

• Conduct structured conversations with customers to understand their current and future needs.

• Identify how customers are actually using AUTOSPEX® and where their workflows break down.

• Understand what customers need that AUTOSPEX® does not currently provide.

• Identify workarounds customers are using outside the platform.

• Distinguish individual customer requests from recurring needs that may represent broader product opportunities.

• Identify emerging use cases where AUTOSPEX® could provide additional value.

• Maintain structured documentation of customer needs, use cases, challenges, and

• Proactively follow up after onboarding, delivery, and feature releases. Record the underlying problem, frequency, impact, current workaround and agreed next steps, and validate recurring needs across customers.

Translate Customer Needs into Product Requirements

• Act as a structured bridge between customers and Niricson's Product, Engineering, Data Capture and R&D teams.

• Translate customer problems and feedback into clear, actionable product and workflow requirements.

• Provide context and evidence behind customer requests rather than simply passing along feature requests.

• Help identify and prioritize recurring product gaps and opportunities.

• Own the organization and ongoing maintenance of the product backlog in Jira, consolidating customer feedback, internal ideas, and reported issues, removing duplicates, linking supporting evidence, and keeping statuses current.

• Prepare selected features for development with the CPO, design and Engineering, documenting user stories, workflows, acceptance criteria, edge cases, dependencies and open questions.

• Lead backlog refinement and prepare prioritization recommendations based on customer impact, urgency, strategic fit, dependencies, and engineering estimates. Maintain a queue of work that meets agreed development…