Technical Product Manager

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WHO WE ARE

Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

LOCATION AND FLEXIBILITY

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

THE OPPORTUNITY

The Technical Product Manager is a highly collaborative role with endless opportunities to impact our teams, clients, and company. You’ll form close relationships with client stakeholders to understand their goals and vision and will lead multidisciplinary teams to iteratively bring that vision to life. You’ll play a key role in shaping the future of the Product Architecture discipline, while coaching individuals and teams, and still having the opportunity to build unique products with our partners.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. So in your cover letter, we encourage you to reflect on diversity, equity, and inclusion.

RESPONSIBILITIES

- Build strong client relationships and lead teams in building solutions that align with product vision and outcomes

- Collaborate with cross-functional teams to iteratively deliver products that are in line with time and budget constraints

- Coach internal and external teams on improved processes and practices

- Establish and manage complex requirement backlogs that consider multiple platforms

- Facilitate discussions and create processes for scope management and feature prioritization

- Collaborate with product designers and engineers to create best-in-class user experiences

- Lead technical discussions with engineers to help define system architecture and data flows in order to guide feature development

- Organize and lead journey mapping, user story mapping, and other product-oriented workshops

- Manage and mentor other Product Architects to help further their career growth

- Help drive improvement and development of the Product Architecture discipline within the organization

- Embody a growth mindset and apply it in your leadership style

QUALIFICATIONS

- 7+ years of experience in the software development industry as a Product Owner, Technical Business Analyst, Requirements Manager, Product Manager, or related position

- 2+ years of leadership experience - including leading teams and developing individuals in their career

- Demonstrated experience managing software projects with complex scope

- Experience conducting 1:1s with individuals and coaching colleagues and teams on their craft, while always contributing toward a psychologically safe environment

- Working knowledge of frontend and backend technologies (i.e. web/native apps, APIs, databases) and ability to quickly spin up on new technologies

- Ability to size solutions based on project constraints, i.e. time/scope/budget

- Strong documentation and technical writing skills, with proficiency in using user stories, acceptance criteria, requirements documentation methods, flow diagrams, and API documentation

- Experience working with clients to elicit and define requirements for multiple platforms: iOS, Android, Web, Backend technologies, etc.

- An understanding of and deep appreciation for the topic of user experience (UX) and a drive to stay up-to-date with the continually evolving landscape

Even if you don’t have expertise in all of the qualifications listed, we value new perspectives and backgrounds and encourage you to apply. We’re committed to building a diverse company that reflects the diversity of our users. We’re committed to growth-mindset.

BONUS POINTS

- Agency and/or consulting experience with a variety of clients and industries

- Management experience

- Experience with product research and strategy

- Knowledge of UI/UX platforms and design thinking

- Certified ScrumMaster and/or Certified Scrum Product Owner

WHY TELUS DIGITAL?

At TELUS Digital, you’ll work with world-class brands like FOX, HBO, PepsiCo, and Domino's, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.

We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at scale.

In addition to being part of…