Technical Customer Support Representative (Croatian) relocation in Rumania

About this role

Grow-Talent.com is working with a leading Outsourcing/BPO company that is looking to recruit Croatian or Serbian speaking Technical Customer Support Representative to join their team in Romania.
Position: Technical Customer Support Representative
Location: Remote, Romania
Employment type: full-time or part-time
Remuneration: Base salary + performance bonuses.
DUTIES AND RESPONSIBILITIES:

• Respond to customers incoming calls and emails regarding their electronic equipement

• Ensure customer satisfaction and provide professional technical customer support

• Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Identify when the issue should be re-assigned to another department or more senior representative

• Keep records of customer interactions, comments, and complaints, and in line with internal procedures

• Keep up-to-date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported.

REQUIREMENTS:

• Based in or willingness to move to Romania within a short notice

• Native/fluent in and Croatian or Serbian, both verbal and written. Fluent in English (minimum B2 level)

• EU citizen or sorted our residency status in Romania (no visa support available!)

• Computer literate with sound knowledge of Microsoft Office package

• A strong working capacity with general office tools

• Ability to meet tight deadlines with minimum supervision and in timely manner

• Ability to work independently, while being a team player at the same time

• Customer-oriented role experience will be considered as an advantage

• Academic degree will be considered as an advantage

• Working schedule: Monday to Friday, 10 AM - 07 PM.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance

• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

• Work remote from anywhere in Romania!

• Relocation support and accommodation

• Private medical insurance

• Meal tickets

• Performance bonus

• Guidance and tools to reach your full potential

• And many more!

Originally posted on Himalayas