Technical Account Manager (NEU)

About this role

<p><strong><span data-contrast="none">Do work that matters.</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}">At <strong>AlertMedia</strong>, we help organizations protect their people, operations, and brand. Our modern <strong>Risk Intelligence and Response platform</strong> empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.</span></p> <p><strong><span data-contrast="none">Our core values drive us in our important mission of keeping people safe & informed:  </span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><em><span data-contrast="none">We’re humans not robots</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="none">Customers always come first</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="none">We work better together</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="none">Simplicity is our strength</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="none">Our reputation is priceless</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="none">Hard work pays off</span></em><span data-ccp-props="{}"> </span></li> </ul> <p><span data-contrast="auto">AlertMedia is looking for an experienced </span><strong><span data-contrast="auto">Technical Account Manager</span></strong><span data-contrast="auto"> to support our growing </span><strong><span data-contrast="auto">EMEA Customer Success</span></strong><span data-contrast="auto"> organization. This role will operate under the Technical Solutions team, which acts as a liaison between Customer Success, Development, and Product with a focus on consulting our Customer Success Managers (CSMs) and customers on technical integrations, import configuration, troubleshooting, and ongoing support. In addition to customer-facing responsibilities, the Technical Solutions team also drives internal process improvements, documentation upkeep, and product feedback and enablement.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">As a fast-growing global software company, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with customer demand.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">What you get to do every day:</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></p> <ul> <li><span data-contrast="auto">Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them. </span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Serve as the customer's long-term technical advocate, helping ensure continued success and alignment throughout the customer lifecycle. </span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal. </span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience. </span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Own and manage technical escalations, ensuring timely resolution and customer satisfaction. </span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span data-contrast="auto">Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment. </span><span data-ccp-props="{"335559739":0}"> </span></li> <li><span…