Technical Account Manager- Google

About this role

<p><strong><span data-contrast="none">Overview</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="none">Do you have passion for customer satisfaction and the skills to support a complex technical environment? Does the idea of being the trusted technical advisor excite you? We’re looking for someone who can quickly become an expert in delivering exceptional service that nurtures customer retention, fosters platform adoption, and provides prescriptive feedback.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":225,"335559740":240}"> </span></p> <p><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":225,"335559740":240}"> </span></p> <p><strong><span data-contrast="none">What will you be doing?</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="none">The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role to assist in successful platform integrations and account management to provide existing customers with technical recommendations through a customer’s product operations lifecycle</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":225,"335559740":240}"> </span></p> <p><span data-contrast="none">Your responsibilities will include:</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":225,"335559740":240}"> </span></p> <ul> <li><span data-contrast="none">Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Performing architectural design sessions with existing clients to assist in architecting future and current deployments of software solutions</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Performing remote or onsite platform integration engagements for existing clients</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Delivering remote or onsite training sessions for clients</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Acting as the escalation point and lead conference calls with customers who require experienced handling on sensitive support cases</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Manage Account activities and coordinate internal and external support efforts to deliver timely and effective responses.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Delivering Technical documentation to support customer deployments and expansion efforts.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Partner with Support, Customer Success, Sales teams to ensure account stability,…