Technical Account Manager - Enterprise

About this role

This is a remote position.

Title: Technical Account Manager (TAM) - Enterprise Security
Location:Johannesburg, South Africa (Remote + customer travel)
Type:B2B Independent Contractor |OTE:$110,000 – $120,000 (75/25 split) The RoleWe are looking for aTechnical Account Manager (TAM)to own post-sale enterprise customer success across Sub-Saharan Africa. You will serve as the primary technical contact and trusted advisor, driving platform adoption, managing renewals, and ensuring top-tier cybersecurity clients realize maximum value from their security investments.

Key Responsibilities

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Customer Success & Adoption:Lead post-sale onboarding, track platform health metrics, and ensure active feature usage across enterprise accounts.

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Executive Engagement:Deliver Quarterly Business Reviews (QBRs) to CISOs and IT leaders, connecting technical usage to risk reduction.

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Retention & Growth:Identify account risks early to protect renewals, while collaborating with Sales to uncover expansion opportunities.

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Technical Orchestration:Act as the technical voice of the customer, handling configuration guidance, basic troubleshooting, and internal escalations.

What You Bring

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4+ yearsin an enterprise customer-facing technical role (TAM, Technical CSM, SE) within Cybersecurity, Cloud, DLP, or Identity platforms.

• Strong technical baseline in enterprise IT, Windows OS, cloud environments (AWS/Azure), and basic system troubleshooting.

• Proven ability to present comfortably to C-level executives while working hands-on with engineering and SOC teams.

• Self-starter mindset with sharp problem-solving skills and project management discipline.

Originally posted on Himalayas