Technical Account Manager - Counter-UAS / Drones

À propos du poste

<div class="content-intro"><h4><strong>Join Axon and be a Force for Good.</strong></h4> <p>At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br><br>Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p></div><p><strong>Embedded Technical Account Manager — Counter-UAS</strong></p> <ul> <li>Location: Paris, France — on-site minimum 3 days per week with the customer where permitted</li> <li>Travel Expectations: 20–30% within France, including overseas territories, and other European countries as needed</li> <li>Reports to: Manager, Technical Account Management & Regional Support — with dotted line into the Sr Technical Program Manager</li> </ul> <p><strong>Your Impact</strong></p> <p>As an Embedded Technical Account Manager at Dedrone, an Axon company, you will be the technical face of Dedrone inside one of the most strategically important Counter-UAS programs in Europe. You will be the primary in-country technical point of contact for the customer, fostering a long-term strategic partnership and ensuring Dedrone’s solutions deliver against the operational mission of protecting people, public safety operations, and critical infrastructure from the drone threat.</p> <p>You will provide technical expertise, day-to-day operational ownership, and customer advocacy to ensure stakeholders achieve their mission objectives using DedroneTracker.AI, RF sensors, radar, and EO/IR camera systems. Collaborating with cross-functional teams across Dedrone PSO, Sales Engineering, Product, and R&D, you will surface valuable insights into customer needs and challenges, influencing internal product roadmaps and projects.</p> <p>Wearing multiple hats — from consultant to product expert to hands-on field engineer — you will help the customer optimise their daily workflows, keep their installed base healthy, and adopt new capabilities as they are released. Your expertise and commitment will directly contribute to Axon and Dedrone’s mission of protecting life, capturing truth, and accelerating justice through innovative technology.</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Achieve expertise in Dedrone technologies including DedroneTracker.AI C2 — cloud, on-prem, and offline variants — the full RF sensor portfolio RF-160, RF-310, RF-360, RF-560, AoA and TDOA configurations, Robin Radar, FLIR / Axis EO/IR PTZ cameras, and authorised mitigation systems in scope under the customer framework.</li> <li>Serve as the primary technical liaison between Dedrone and the customer program office and site-level operational owners.</li> <li>Participate in operational and technical meetings with the customer, ensuring effective communication and collaboration across stakeholders.</li> <li>Build and maintain an internal Axon / Dedrone network to support both the customer-facing team and the customer’s project team — including SEs, the Sr Technical Program Manager, Product Management, Support, and R&D.</li> <li>Provide hands-on field support across the deployment lifecycle: hardware reception and unpacking, sensor commissioning, mast and tripod setup, network connectivity validation, C2 platform configuration, and acceptance testing.</li> <li>Assist the customer in inventory management of Dedrone hardware across sites in metropolitan France and overseas territories.</li> <li>Monitor support tickets, provide tier-2 technical troubleshooting — sensor → network → server → UI — and escalate to L3 / R&D when necessary.</li> <li>Maintain RF library currency for the customer’s threat environment — coordinate with Dedrone R&D on signature additions and DedroneDNA updates relevant to observed threats.</li> <li>Ensure Service Level Requirements and contractual obligations are met.</li> <li>Assist the Sr Technical Program Manager and PSO team by providing requested materials, information, and Voice of Customer documentation. Communicate customer feedback across Dedrone / Axon teams and collaborate to drive product improvements.</li> <li>Identify and escalate risks to facilitate internal and executive collaboration.</li> <li>Interpret and communicate Dedrone release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption in coordination with the SE team.</li> <li>Support invoicing and revenue-recognition checkpoints by ensuring reliable deployment counts and maintaining Salesforce and PSO tooling records.</li> <li>Facilitate training and knowledge transfer for customer operators, including integrations — APIs, webhooks, Fusus-equivalent C2 connectors, ATAK/TAK integrations where in scope.</li> <li>Assist in customer security assessments and vendor refresh assessments for major architectural changes.</li> <li>Maintain knowledge of the customer’s technical landscape, including infrastructure, networking, security policies, and procurement processes.</li> <li>Maintain and administer deployment records, including shipment tracking and RMAs across overseas territories.</li> <li>Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service…