Technical Account Manager – Cloud

About this role

<div class="content-intro"><p><strong>Recruitment Fraud Alert</strong></p> <p>We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  </p> <p><strong>What to know:</strong></p> <ul> <li>Commvault does <em>not</em> conduct interviews by email or text.</li> <li>We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.</li> </ul> <p>If you suspect a recruiting scam, please contact us at <u><a href="mailto:[email protected]">[email protected]</a> </u></p> <p> </p> <p><strong>About Commvault</strong> </p> <p>Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. </p></div><div> <p><strong>The Opportunity:</strong></p> <p>We are seeking a customer-focused <strong>Technical Account Manager (TAM)</strong> to drive adoption, value realization, and long-term success for enterprise customers leveraging our cloud data protection platform. </p> </div> <div> <p>The TAM acts as a <strong>primary technical advisor and strategic partner</strong>, ensuring customers achieve their desired outcomes across backup, disaster recovery, security, and compliance in multi-cloud environments (AWS, Azure, GCP). </p> </div> <div> <p>This role goes beyond reactive support by combining <strong>technical expertise, customer engagement, and proactive risk management</strong> to improve platform usage, retention, and expansion. </p> </div> <div> <p><strong>Who you are?</strong></p> </div> <div> <ul> <li> <p>Serve as the <strong>designated technical point of contact</strong> for assigned Enterprise and Premier customers. </p> </li> </ul> </div> <div> <ul> <li> <p>Build deep, trusted relationships with customer stakeholders (engineering, operations, security, and leadership). </p> </li> </ul> </div> <div> <ul> <li> <p>Understand customer business goals and align platform capabilities to drive measurable outcomes. </p> </li> </ul> </div> <div> <ul> <li> <p>Drive <strong>onboarding, adoption, and ongoing optimization</strong> of backup and disaster recovery solutions. </p> </li> </ul> </div> <div> <ul> <li> <p>Conduct <strong>regular health checks, service reviews, and success planning sessions</strong>. </p> </li> </ul> </div> <div> <ul> <li> <p>Identify opportunities to improve <strong>coverage, performance, cost efficiency, and resilience posture</strong>. </p> </li> </ul> </div> <div> <ul> <li> <p>Track and report on customer success metrics (usage, SLA adherence, risk posture). </p> </li> </ul> </div> <div> <ul> <li> <p>Act as a <strong>subject matter expert</strong> in cloud backup, disaster recovery, and cyber resilience. </p> </li> </ul> </div> <div> <ul> <li> <p>Own <strong>critical customer escalations</strong>, ensuring timely communication and resolution. </p> </li> </ul> </div> <div> <ul> <li> <p>Coordinate with Support, Engineering, and Product teams to drive issues to closure. </p> </li> </ul> </div> <div> <ul> <li> <p>Lead or participate in <strong>post-incident reviews (RCA)</strong> and ensure preventive actions are implemented. </p> </li> </ul> </div> <div> <ul> <li> <p>Advocate for customers by providing structured feedback to Product and Engineering teams. </p> </li> </ul> </div> <div> <ul> <li> <p>Develop reusable assets (playbooks, guides, automation recommendations). </p> </li> </ul> </div> <div> <ul> <li> <p>Help customers improve operational maturity through <strong>automation and self-service</strong>. </p> </li> </ul> </div> <div> <p> </p> </div> <div> <p><strong>What you'll be doing...,</strong></p> </div> <div> <ul> <li> <p>5+ years of experience…