Technical Account Manager

About this role

<div class="content-intro"><p class="p1"><span style="font-size: 12pt;"><strong>About Us</strong></span></p> <p class="p1"><span style="font-size: 12pt;">Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence.</span></p> <p class="p1"><span style="font-size: 12pt;">We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way.</span></p> <p class="p1"><span style="font-size: 12pt;">Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision.</span></p> <p class="p1"><span style="font-size: 12pt;">Ready to make an impact? Join us and let’s build the future together.</span></p></div><p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>About the Role</strong></span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We are seeking an experienced Technical Account Manager with a strong focus on client data testing to support our growing client base. This role is an individual contributor reporting to the Senior Manager, Client Technical Support. The successful candidate serves as the primary technical liaison between the product implementation team and production support — while also leading client data testing efforts including UAT strategy, execution, and sign-off.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">The Technical Account Manager is responsible for ensuring the client's production environment operates at optimal levels, resolving technical issues in a timely manner, driving customer satisfaction, and continuously partnering with the Senior Manager, Client Technical Support to improve processes. Approximately 60% of this role is dedicated to core Technical Account Management responsibilities and 40% to leading client data testing engagements. This role requires the ability to balance concurrent priorities across active testing engagements and ongoing production support, often for the same client.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">This role requires a strong technical background, excellent communication skills, and a passion for helping customers succeed with complex solutions.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Your day to day</strong></span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Client Technical Outcomes </strong></span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Own day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherence. </span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Lead investigation and resolution of complex technical issues, including escalation management. </span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Own Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actions. </span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Client Data Testing Leadership </strong></span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Define and lead client UAT strategy, execution, and sign-off. </span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Coordinate testing activities across DataOps, QA, Engineering, and client teams. </span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Drive defect triage and resolution, ensuring alignment on severity, priorities, and exit…