Team Manager, Sales Engineering (eProcurement Solutions)

About this role

Staples is business to business. You're what binds us together.

At Staples, our Sales Engineering team plays a critical role in delivering a seamless onboarding experience for our most complex and strategic customers. As a Team Manager, Sales Engineering, you’ll lead a talented team who bring innovative solutions to life—helping customers realize value quickly while enabling our sales teams to focus on growth. This is a highly visible leadership role where your impact will be felt across Customer Success, Sales, and the broader business.

What you’ll be doing

Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers

Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience

Partner closely with Sales leaders and Business Development teams

Manage team workload, priorities, and metrics

Act as escalation point for complex customer issues

Lead change management within go-to-market models

Use data to identify trends, coaching, and process improvements

Design scalable onboarding solutions

Balance customer satisfaction with operational efficiency

What you bring to the table

Strong people leadership and coaching skills

Ability to influence cross-functional partners

Customer-first mindset

Comfort leading through change

Strong communication and analytical skills

Passion for operational excellence and growth

Ability to create an environment of associate growth and development.

Basic Qualifications

4+ years in management or project management

Proven leadership and coaching skills

Experience leading onboarding or customer success programs

Proficiency in Microsoft Outlook, Excel, and Word

Experience using performance metrics

Ability to travel as needed

Preferred Qualifications

Bachelor’s degree

Experience with enterprise or mid-market customers

Background in Sales or Customer Success

Knowledge of set up system, Sunrise, third party punchouts, and test environments strongly preferred.

Understanding of procurement and integration standards including:

cXML

EDI

OCI

SAP

Arriba

Coupa

Oracle

Jaggaer

Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing.

Experience partnering with technical or IT teams in large, matrixed organizations.

Why This Role Matters:

The Sales Engineering team represents the front door of the Staples Business experience. How customers are onboarded has a direct impact on retention, growth, and long-term partnership.

This role offers the opportunity to lead a critical team supporting enterprise customers and contribute to a capability that continues to grow in importance across B2B organizations.

We Offer

Inclusive culture with associate-led Business Resource Groups

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.  In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Originally posted on Himalayas