Team Leader - Turkish and English - Remote

About this role

Team Lead Turkish & English Speaker (Remote, Based in Bulgaria, Cyprus or Greece)
Are you a natural team builder who thrives in people-focused environments? Do you enjoy helping others grow and succeed while maintaining high performance? If so, this opportunity is for you.
Our client is looking for a Team Lead to manage a group of around 10 to 12 remote support agents. Youll act as the main point of contact for your team, guiding them through day-to-day challenges, offering coaching, and ensuring strong motivation and job satisfaction. You'll be responsible for helping them meet targets while fostering a healthy, productive work environment.
Key Responsibilities

•
Promote high morale and satisfaction within your team by resolving
concerns and supporting personal growth.

• Monitor and drive performance metrics (KPIs), offering regular feedback and coaching.

• Provide training on tools, soft skills, and support channels.

•
Coordinate with Operations Managers for project-specific coaching and
training initiatives.

• Raise relevant issues affecting individuals or projects with management.

•
Collaborate with departments like Training, Quality Assurance, and HR to
ensure team needs are met.

• Conduct interviews and support onboarding for new team members, including introducing them to the company culture, tools, and expectations.

Technical Requirements

• Stable internet: Minimum 10 Mbps upload/download, latency under 200ms.

• At least 8 GB RAM.

• Operating system: Windows 10 (64-bit) or newer.

• Processor: Intel Core i5-8260U or comparable.

•
A smartphone capable of two-factor authentication:

• Android 8.0+ or iOS 15.0+.

About You

• Proficient in Turkish (C1 or higher) and English (B2+).

• Located in Bulgaria, Cyprus, or Greece.

• Minimum 1 year of experience leading a team in a customer support or contact center environment (ideally international).

• Confident with contact center metrics and performance tracking.

•
Passionate about people leadership and skilled in delivering empathetic,
motivating communication.

• Comfortable adapting to change in a fast-paced setting.

• Bonus if you have an interest in gaming or tech support.

Originally posted on Himalayas