Team Leader - Full time- Fenwick Kingston

About this role

Role - Team Leader
Location - Fenwick Kingston
Hours - Full Time
Salary - Competitive with commission structure

Trinny London is seeking an enthusiastic and motivated Team Leader to join our Fenwick Kingston team. As a Team Leader, you will support the Business Manager in delivering an exceptional customer experience and driving sales. This is a fantastic opportunity to lead a passionate team in a luxury beauty environment, promoting our innovative and award-winning makeup and skincare products.

About Trinny London
Founded in 2017 by Trinny Woodall, Trinny London is revolutionizing the beauty industry by making makeup and skincare accessible, easy, and fun. We are one of Europe’s fastest-growing beauty brands, known for our stackable, portable makeup and expert skincare. Join us and be part of a dynamic team dedicated to rethinking beauty routines for customers worldwide.

Role Responsibilities
Lead and motivate the counter team to deliver excellent customer service and drive sales
Conduct services including pre-booked appointments and walk-ins, delivering the exceptional Trinny London Match2Me experience
Ensure your team meets business objectives, targets, and KPIs, addressing any underperformance proactively
Assist with daily, monthly, and quarterly operational tasks such as stock management, event planning, and rotas
Champion continuous learning by supporting your team’s artistry and product knowledge development
Utilize HR and reporting systems effectively for team management
Encourage a positive and professional team environment aligned with Trinny London’s brand values
Requirements
Key skills and experience required:
Proven leadership experience in retail, preferably within the luxury beauty or cosmetics sector
Passion for makeup and skincare with strong product knowledge
Track record of meeting or exceeding sales targets and KPIs
Excellent communication and people management skills
Ability to motivate and develop a team
Strong organizational skills with the ability to handle multiple tasks efficiently
Adaptable to a fast-paced retail environment, flexible to work weekends and bank holidays as required
Customer-centric approach with a positive and proactive attitude
We welcome ambitious candidates who want to grow with Trinny London and contribute to our ongoing success.
Benefits
Benefits
We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:
Welcome Trinny London starter pack
Company discount for yourself (50%) and your friends and family (40%) after 6 month probation
Competitive commission structure
Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities
We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.
We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
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