Team Lead | Healthcare Account (Authorization) | Get a 21K Signing Bonus

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

Team Lead
Oversees daily operations for all agents delivering high-quality and valued services
Conduct training and coaching, including insights and action plans to improve
Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
Perform other supervisory tasks as required

Authorizations
Review and process authorization requests from insurance companies.
Handle inbound and outbound calls professionally and efficiently.
Ensure that all assigned tasks are completed by the end of the day, with no pending items.
Requirements
With 2 years BPO experience handling a Healthcare Account
At least 6 months of team lead / supervisory experience
Has experience reviewing medical records, processing authorization, and verifying benefits
Excellent verbal and written English skills
With good attention to details
Must be willing to work on-site in Mandaluyong
Amenable working night shifts
Benefits
What can we offer you?

Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives