Systems Engineer, Manager - Enterprise Applications

About this role

Overview
We are seeking a Systems Engineer, Manager to lead an application and infrastructure services team responsible for delivering, maintaining, documenting, and continuously improving enterprise services that enable business operations and software engineering teams. This role is focused on reliable delivery of shared technology services such as Microsoft 365, Active Directory, Entra ID, monitoring and observability, patch and vulnerability management, Azure AVD/VDI, certificate lifecycle processes, identity-related services, and other infrastructure service capabilities.
The Manager is accountable for service delivery, operational maturity, application services stewardship, vendor coordination, documentation quality, utilization improvement, and stakeholder engagement across assigned enterprise technology services. This role maintains close working connectivity with infrastructure services and architecture teams to ensure service designs, standards, dependencies, and escalations align with enterprise infrastructure architecture. The role also partners with an operations to ensure day-to-day operations, analyst workflows, runbooks, monitoring responses, patching activities, and service requests are executed consistently and effectively.
Responsibilities

• Lead, coach, and develop a team responsible for delivering enterprise infrastructure services, application services stewardship, service documentation, vendor coordination, operational improvement, and customer-focused support outcomes.

• Manage service delivery and lifecycle coordination for Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patching services, Azure AVD/VDI, certificate lifecycle management, and related shared infrastructure services.

• Own the inventory and stewardship of third-party applications and software tools used by software engineering teams as components of company product solutions, ensuring current documentation, vendor ownership, version status, lifecycle information, support contacts, business owners, technical owners, and escalation paths are maintained.

• Develop and maintain practical knowledge of where and how assigned third-party applications, engineering tools, and infrastructure services are used within company software products, services, development workflows, integrations, and operational support models.

• Partner with software engineering, product, architecture, security, procurement, vendor management, service desk, operations, and business teams to align application services, engineering tools, infrastructure services, licensing, renewals, support models, and implementation priorities with business needs.

• Work with the core infrastructure team and architecture team to define service dependencies, architecture standards, technical handoffs, escalation paths, platform ownership boundaries, operational readiness expectations, and lifecycle plans for shared infrastructure services.

• Partner with the operations team to translate service standards into operational procedures, analyst runbooks, ticket workflows, monitoring responses, patching schedules, certificate renewal tasks, user-impact communications, and repeatable support practices.

• Drive utilization, feature adoption, process improvement, and value realization for software tool investments by understanding stakeholder needs, promoting available capabilities, identifying underused functionality, measuring adoption trends, and recommending optimization or rationalization opportunities.

• Maintain clear service documentation, application inventories, integration notes, ownership records, vendor contacts, support procedures, license and renewal details, upgrade plans, knowledge-base articles, and operational handoff materials.

• Coordinate infrastructure service changes, patching activities, upgrades, deployments, certificate renewals, access changes, monitoring improvements, and maintenance windows in accordance with change management, information security, and operational control practices.

• Track service performance, incident trends, recurring issues, adoption patterns, license utilization, application risk, vendor support performance, documentation gaps, lifecycle concerns, and improvement opportunities; provide clear updates and recommendations to leadership.

• Conduct regular one-on-one meetings, performance feedback, goal setting, staffing coordination, career development, and succession planning activities for direct reports.

• Model clear communication, accountability, sound judgment, urgency, security awareness, and customer-focused service when working with technical and non-technical stakeholders.

Qualifications
REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or equivalent combination of education, technical experience, service management experience, and leadership experience.

• 5+ years of experience in systems engineering, infrastructure services, enterprise application services, technical service management, software tooling administration, or a related enterprise IT role.

• 3+ years of experience leading, managing, supervising, mentoring, or coordinating technical teams responsible for infrastructure services, application services, software tools, or operational support functions.

• Strong working knowledge of Microsoft 365, Active Directory, Entra ID, Windows Server services, identity lifecycle processes, access administration, group policy concepts, and service delivery practices for enterprise collaboration and identity services.

• Experience coordinating patching, monitoring, alerting, observability, certificate lifecycle management, Azure AVD/VDI services, endpoint or infrastructure service dependencies, operational readiness, and recurring maintenance processes.

• Experience managing inventories of third-party applications, engineering tools, SaaS…