Systems Engineer (Enterprise Applications Support)

About this role

Full-time employment based in Latvia
You will:

• Provide support of off-the shelf software packages (Tier 2 and Tier 3)

• Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training

• Perform installation and support of specialized systems (e.g. special warehouse systems)

• Monitor company’s software updates and new software releases and recommend migration to these versions if necessary

• Follow release of new software which can potentially interest the company, and recommend their purchase

• Update validation status of CFR 21 Part 11 applicable to information systems

• Study project-specific IT equipment provided by company’s clients, conduct required user training and provide further equipment support

• Conduct regular technical audits in the company’s departments, to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4

• University or College degree, Computer Science/IT specialty

• Solid technical background

• Experience supporting business applications, software platforms, or enterprise systems

• Prior experience in systems analysis is a plus

• Experience with Jira Service desk and Confluence or similar products is a plus

• Experience in systems development and systems validation is a plus

• Experience with creating SQL queries

• Background in testing (preparing test cases and execution of test scripts) is a plus

• Excellent communication and collaboration skills

• Strong analytical skills

• Ability and desire to work in a service-oriented and customer-focused environment

• Stable, privately-owned company, organically growing since 1995

• Intensive induction program, technical and industry-related trainings for an optimal start and continuous development

• Diverse projects that include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more

• Friendly and supportive atmosphere in a committed team

• International environment, with colleagues around the world

• Opportunities to quickly see the results of your work

PSI is a leading Contract Research Organization (CRO) with 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.
At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.
We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.
Originally posted on Himalayas