Support Training Specialist

About this role

Here’s a summary of the role:

Some people make training. You make people brilliant at their jobs.

You already know that "click Next to continue" isn't learning. You've seen what AI can do to the way courses get built — and you're not waiting for permission to use it. You like the messy bit: turning a half-finished product spec, a noisy dashboard, and a channel of SME posts into something a brand-new team member can actually do on day one.

If that sounds like a Tuesday well spent, keep reading.

Here's a breakdown of what you'll do (not all of it — just the important stuff)

• Design, build, and ship scenario-based eLearning, sandbox practice, and live virtual sessions that get new team members confident and customer-ready, fast.

• Partner with SMEs, Support managers, Product, and Ops to turn new product releases and process changes into task-based learning the team will actually use.

• Use AI tools end-to-end in your authoring workflow - drafting, media, knowledge checks, localisation, QA - and help raise the bar for…