Support Training Specialist

About this role

<p><strong><span data-contrast="auto">Here’s a summary of the role: </span></strong></p> <p><span data-contrast="auto">Some people make training. You make people brilliant at their jobs.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">You already know that "click Next to continue" isn't learning. You've seen what AI can do to the way courses get built — and you're not waiting for permission to use it. You like the messy bit: turning a half-finished product spec, a noisy dashboard, and a channel of SME posts into something a brand-new team member can actually </span><em><span data-contrast="auto">do</span></em><span data-contrast="auto"> on day one.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">If that sounds like a Tuesday well spent, keep reading.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></p> <p><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Here's</span><span data-ccp-parastyle="heading 2"> a breakdown of what </span><span data-ccp-parastyle="heading 2">you'll</span><span data-ccp-parastyle="heading 2"> do (not all of it — just the important stuff)</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":299,"335559739":299}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Design, build, and ship </span><strong><span data-contrast="auto">scenario-based eLearning, sandbox practice, and live virtual sessions</span></strong><span data-contrast="auto"> that get new team members confident and customer-ready, fast.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Partner with SMEs, Support managers, Product, and Ops to turn new product releases and process changes into </span><strong><span data-contrast="auto">task-based learning</span></strong><span data-contrast="auto"> the team will actually use.</span><span data-contrast="auto"> </span><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Use </span><strong><span data-contrast="auto">AI tools end-to-end</span></strong><span data-contrast="auto"> in your authoring workflow - drafting, media, knowledge checks, localisation, QA - and help raise the bar for…