Support Billing Specialist (Req#1274)

About this role

Overview

As a Support Billing Specialist, you will play a crucial role in optimizing billing processes within the Billing department. Your contributions will ensure accurate and timely billing operations, enhancing organizational efficiency and customer satisfaction.

Your Impact

The essential functions of this position include:

• Manage Support Billing requests with accuracy and timeliness.

• Complete invoicing tasks for multiple divisions, utilizing Microsoft Excel, Word, and specialized programs.

• Experience with ticket management - ServiceNow

• Perform data entry for invoicing tasks, meeting daily, weekly, and monthly deadlines.

• Distribute invoices via print, email, and EDI.

• Ensure all necessary attachments and changes are included before sending invoices.

• Handle special billing requirements and invoice modifications for customers.

• Reprint and resend original invoices as needed.

• Apply critical thinking for effective decision-making in short-term and long-term scenarios.

• Proactively resolve issues with urgency, engaging necessary business partners.

• Cross-train to support Billing department team members as needed.

• Maintain accurate procedures and support process improvements.

• Provide excellent service to internal and external customers and collaborate effectively with business partners.

• Perform other duties and projects as assigned.

Qualifications

• Associate's degree preferred

• 3-5 years of experience in a billing or accounting operations/support environment

• Excellent interpersonal, verbal, and written communication…