Support Agent - DACH

Sobre el puesto

<div class="content-intro"><p>Hey there! <br>We’re <a href="https://feverup.com/">Fever</a>, the world’s leading tech platform for culture and live entertainment.</p> <p>Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. <br><br>Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. </p> <p>Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? </p> <p>To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!<br><br>Ready to be part of the experience? </p> <p>Now, let’s discuss this role and what you will do to help achieve Fever’s mission.</p></div><p><strong>We're Hiring: Support Agent – SSI DACH (Remote, Full-Time | Based in Spain)</strong><br><strong> 📍 <em>Remote from Spain| Flexible 8-hour shift + 1-hour break (5 days/week)</em></strong></p> <p><strong></strong></p> <p><strong></strong></p> <p><strong>We’re looking for a proactive and detail-oriented Administrative & Operations Assistant to join our SSI team—working behind the scenes to bring magical experiences to life across the DACH region, while being based in Spain.</strong></p> <p><strong>The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment.</strong></p> <h3><strong>💡 What You'll Do</strong></h3> <p><strong>You’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks:</strong></p> <h4><strong>🤝 Internal & Cross-Team Support</strong></h4> <ul> <li style="font-weight: bold;"><strong>Keep internal tools (Jira, Slack, Airtable) updated and organized</strong></li> <li style="font-weight: bold;"><strong>Coordinate with Producers and Project Managers on day-to-day needs</strong></li> <li style="font-weight: bold;"><strong>Assist in maintaining visibility across tasks, deadlines and project progress</strong></li> </ul> <h4><strong>🧩 Operational & Administrative Support:</strong></h4> <ul> <li style="font-weight: bold;"><strong>Assist with event setup and launch: creating and validating experiences in internal tools</strong></li> <li style="font-weight: bold;"><strong>Perform back office updates and ensure information is accurate and consistent</strong></li> <li style="font-weight: bold;"><strong>Support invoicing processes and coordinate with the Finance team</strong></li> <li style="font-weight: bold;"><strong>Proactively help with venue research and initial outreach</strong></li> <li style="font-weight: bold;"><strong>Contribute to budget tracking and cost allocation</strong></li> <li style="font-weight: bold;"><strong>Prepare and manage contracts</strong></li> </ul> <p><strong>You'll work closely with our team spread across the DACH region, Madrid and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.</strong></p> <h3><strong>✅ What You Bring</strong></h3> <ul> <li style="font-weight: bold;"><strong>You live in Spain and are legally eligible to work here</strong></li> <li style="font-weight: bold;"><strong>You speak English & German fluently. Polish is a plus!</strong></li> <li style="font-weight: bold;"><strong>Experience in structured operations, support or admin roles</strong></li> <li style="font-weight: bold;"><strong>Strong attention to detail, process orientation and follow-through</strong></li> <li style="font-weight: bold;"><strong>Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)</strong></li> <li style="font-weight: bold;"><strong>A team-first mindset, clear communicator and proactive problem-solver</strong></li> <li style="font-weight: bold;"><strong>Ability to juggle tasks and priorities in a fast-paced environment</strong></li> <li style="font-weight: bold;"><strong>Bonus: Familiarity with events, production or the music industry 🎶</strong></li> </ul> <h3><strong>🌟 Why Join Us?</strong></h3> <ul> <li style="font-weight: bold;"><strong>Work remotely with a flexible schedule</strong></li> <li style="font-weight: bold;"><strong>Join a collaborative, international and fast-paced…