Supply Chain Analyst, Capacity

About this role

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.

• Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.

• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: Remote in India

Shift Timing: 6 pm – 3 am IST

Role Description:

We are looking for a Supply Chain Analyst, Capacity to join our Capacity & Gastank Planning team. You will own the tactical execution of new merchant slotting and merchant-FC inventory planning — the day-to-day capacity judgement that Sales, RevOps, Ops, and Sourcing rely on to keep new merchants moving toward go-live and existing merchants rebalanced across the FC network. You will run Gastank capacity checks, FC placement analysis, and same-day ad-hoc capacity requests, while maintaining the reporting and visibility tooling that supports capacity judgement -making across teams. This role reports to the Manager, Network & Capacity Planning.

What you’ll do:

• Own new merchant slotting end-to-end: run Gastank capacity checks, FC placement analysis, and coordinate with Sales/RevOps/Implementation/Compliance on go-live requirements and timelines.

• Drive merchant inventory placement planning: build rebalancing plans, sequence moves, model capacity impact, and coordinate execution with Ops.

• Field ad-hoc capacity requests: resolve same-day capacity questions and escalations from Sales, RevOps, Ops, and Sourcing.

• Maintain and improve the visibility and reporting tooling that supports capacity judgement -making across SFN, Sourcing, Ops, RevOps, Sales, and SpaceBob.

• Support the Gastank capacity model: data pipelines, input validation, and the assumptions behind slotting and capacity logic.

• Build and sustain cross-functional relationships with SFN, Sourcing, Ops, RevOps, Sales, and SpaceBob to keep capacity signals accurate and timely.

• Document runbooks and cross-train so core slotting and inventory-planning tasks have backup coverage.

• Escalate emerging capacity risk (e.g., merchant volume deviations, network imbalances) to the Manager, Network & Capacity Planning with data-backed recommendations.

What you’ll bring to the table:

• 3+ years of experience in supply chain/e-commerce fulfillment, capacity planning, or network operations is a must.

• Intermediate to Advanced SQL and Excel proficiency is a must.

• Preferred: Experience with AI-supported model building, prompting, evaluation, and content creation. (Claude, Replit, CoPilot, etc)

• Comfort making judgment calls on merchant placement with incomplete information, in a fast-paced, deadline-committed queue.

• Established ability to proactively engage and manage a variety of cross-functional stakeholders (Sales, RevOps, Ops, Sourcing).

• Willingness to learn Gastank capacity model logic and capacity/demand forecasting.

• Strong attention to detail and process discipline — this role is the single point of accountability for slotting and move-planning accuracy.

• Ability to work in complex, ambiguous situations and remain focused under time pressure.

Perks & Benefits:

• Medical, Term & Accidental Insurance

• All Purpose Leave (casual & sick time): 12 days

• Earned Leave: 15 days

• Public Holiday: 12 days

• Generous Maternity & Paternity Leave

• Quarterly Wellness Day

• Work From Home Allowance

• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

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We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every…