Supervisor, Workforce Management

About this role

Company
LumiceraAbout Us
Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. .. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.Pay Range
USD $56,805.41 - USD $68,440.77 /Yr.STAR Bonus % (At Risk Maximum)
7.50 - Pharm, Supvr, AsMgr, SrCSEII, PrgMgr, SrPrgMgr, SrProdMgrWork Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am to 7pmRemote Work Notification
ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, Washington DC, West Virginia, and Wyoming.Overview
Due to growth, we are adding a Workforce Management Supervisor to our team.
The Workforce Management Supervisor is responsible for managing all intraday/real-time management processes in support of operations to achieve business service level objectives with Navitus and Lumicera. Supervisor will apply and integrate advanced analysis and reporting to collaborate on strategic and operational insights for workforce decision-making. Supervisor will also motivate and support team in the production of weekly schedules and daily operational tasks.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
Oversee intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage performance to service level requirements
Facilitate development of WFM team and exposure to industry improvements, skills, and standards
Collaborate with department schedulers and department managers to ensure accurate staffing levels and to formulate efficiency strategies
Devise scheduling enhancements and create new business models
Discover new best practices to best utilize staffing while following current labor agreements and regulations
Balance specialists’ workloads between weekly scheduling and daily operations
Ensure the Workforce Management team’s completion of daily schedule operations, such as leave requests and call outs
Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives
Lead staffing review meetings with management and intraday analysts detailing previous and current week’s performance and forecasted performance while also identifying risks
Other duties as assigned
Qualifications
What our team expects from you?
High School Diploma, GED or equivalent, Associate’s degree preferred
5+ years of Workforce Management or prior relevant experience
1+ years of leadership experience
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Lumicera?
Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!
Location : Address
RemoteLocation : Country
USOriginally posted on Himalayas