Supervisor, Pharmacy Operations | Onsite- Pittsburgh

About this role

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

What You'll Do:

Team Management & Development

• Lead, coach, and mentor a team of Insurance Verification and Patient Outreach Specialists, to ensure the delivery of top-tier care for our patients and clients.

• Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met.

• Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards.

• Oversee the onboarding process, ensuring agents are equipped with necessary tools, knowledge, and resources to succeed.

• Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement.

• Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes.

Operational Excellence

• Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals.

• Monitor and manage workflow queues to ensure timely and accurate resolution of tasks.

• Set clear performance targets for agents and ensure adherence to service level agreements (SLAs).

• Identify operational challenges and implement innovative, data-driven solutions to optimize team and queue performance and productivity.

• Assist in developing change management plans, coordinate with stakeholders for implementation, and monitor / address resistance to change.

• Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns.

Compliance & Quality Assurance

• Ensure adherence to all regulatory requirements and company policies in pharmacy operations.

• Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance.

• Proactively identify and address any compliance risks or errors in operational processes.

Collaboration & Communication

• Foster open communication within the team to ensure alignment on goals and priorities.

• Communicate updates, changes, and best practices effectively to the team.

Leadership & Problem-Solving

• Serve as a role model for professionalism, accountability, and excellence in operations.

• Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions.

• Promote a positive work environment that values teamwork, accountability, and employee satisfaction.

• Foster continuous growth by developing specialists and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.

What You'll Need:

• 5+ years of leadership experience in a data-driven, high-growth environment, with a proven track record of leading large, cross-functional teams.

• Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required).

• Experience in the pharmacy, healthcare, or medical insurance industry, with an understanding of the regulatory landscape and operational complexities.

• Demonstrated success in overseeing teams and operations, driving initiatives, and delivering results.

• Strong leadership and coaching skills with the ability to motivate and develop teams, foster accountability and elevate team performance.

• Excellent organizational and multitasking abilities to manage competing priorities effectively.

• Expertise in leveraging data and technology to optimize processes, enhance operational efficiency, and drive continuous improvement.

• Proven track record of managing employees and workflow in a high-volume environment.

• Critical thinking and problem-solving abilities, with a keen eye for detail and accuracy in managing complex, dynamic operations. Strong attention to detail with a high degree of accuracy.

• Data-driven mindset with experience in analyzing performance metrics and reporting.

• Exceptional communication and interpersonal skills to foster collaboration and engagement.

• Knowledge of pharmacy regulations, compliance, and operational standards (preferred).

• Proficiency in queue management tools, workflow systems, and office software.

Location/Hours:

• Fully onsite role in Pittsburgh, PA (Robinson Township)

• Monday - Friday 8 hours shift between 8am - 9pm EST and Saturday rotation 9am - 5pm EST

Benefits

• Medical, dental, and vision coverage starting day 1

• 401k with traditional and roth options

• Paid sick and vacation time

• Holidays off

• 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)

• Short-term and long-term disability coverage at no cost

• Life insurance

• Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations

• Employee…