Supervisor #JD Sports Nicosia (Mall of Cyprus)

About this role

Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports, Fashion and Outdoor brands. The Group now has approximately 3,400 stores across 32 territories, with a strong presence in the UK, Europe, North America and Asia Pacific. In JD Group, we believe in extending our entrepreneurial and competitive spirit beyond financial performance to making the world around us a better place. We always strive to do the right thing for our colleagues, our customers, and our communities.
At JD, we create a space where you can be unapologetically yourself — full of energy, youth culture and streetstyle, with total respect for individuality and difference. This isn’t just a job — it’s your voice, your vibe, your team. We move Forever Forward — embracing youth-driven culture, championing equal opportunities, and building inclusive teams that celebrate diversity in all its forms.
We are looking for talented and passionate Supervisor for our JD Sports Store in Mall of Cyprus in Nicosia. If you are a team player and you love Sports and Fashion, we want to meet you!

Responsibilities:

CUSTOMER
Maintain an exceptional service experience in store, ensuring high level customers’ satisfaction
Deal with inquiries and complaints and resolving clients issues / requests
Foster a Client centric mindset by developing and maintaining solid Client relationships
Implement, in partnership with other company functions, clienteling initiatives and events and securing Client loyalty
TEAM
Train, mentor, motivate, offer constructive feedback to the team and encourage progression within the company
Assist in regular training meetings within the store and ensure all personnel completes the inhouse online Academy, making sure the team is able to maintain the high standards required
Support team members (e.g., leading by example or coaching) to ensure a great guest experience
Promote an entrepreneurial and team spirit approach, using effective communication, ensuring efficient organization and professional growth
Ensure a hazard-free, safe and healthy working environment in compliance with regulations
Ensure the team is always informed about product, policies and procedures
Attract and recruit the best talents available on the market through networking and scouting
RETAIL
Manage day-to-day operational activities of the store and ensure compliance with policies and procedures
Monitor and control store productivity levels with an aim to achieve and exceed targeted KPIs
Analyse reports in order to make key sales decisions
Implement personnel and resource planning strategies to optimize staff schedules
Work extensively in partnership with the Marketing, VM, Commercial dept. in order to build strong customer retention
VISUAL MERCHANDISING
Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
Making sure that all new product and the advertised product is all visible and in the correct locations.
Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.
Customer Service
Provide customers with excellent levels of Customer service.
Deal with customer complaints and enquires, providing the best possible outcome.
Ensure the personal appearance of sales staff is in line with company guidelines.
Have an understanding of the Customer Service measuring programme.
Sales
Ensure that targets are achieved and, where possible, exceeded.
Monitor staff service levels in order to maximise store sales.
Utilise in-store devices, making sure that the customer is offered the whole product range.
Use reports to assist you in product placement of key selling lines.
Training & Development
Encourage personal progression throughout your store
Provide assistance with the induction and training of new starters.
Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.
Requirements
University Degree or equivalent qualification
A minimum of 2-3 years’ experience of managing a standalone retail store (or Department Store floor)
Excellent use of English language and computer skills
Excellent verbal, written and interpersonal skills
Numerical and analytical knowledge to monitor KPIs
Sound working knowledge of Microsoft Office
Leadership skills and business orientation
Excellent communicator, with a positive, open and progressive, energetic, motivating, personal style
Customer service orientation with in-depth knowledge of basic business management processes
Passion for sports and fashion
Willingness to learn and tackle new challenges
Benefits
Competitive compensation package, with salary increases based on performance & performance bonuses
13th salary
Up to 75% discount at the European University of Cyprus, for on-campus or online studies
Up to €3,000 discount at UCLan, for both undergraduate and postgraduate studies, supporting your academic and professional development
Wellness & wellbeing programs
Employee discounts for Cosmos family (Cosmos Sport, Sneaker10, Slamdunk, JD Sports) –with even bigger perks after 1 year with us!
Career growth opportunities & continuous training in Greece and Cyprus
Extras, discounts and perks (Sports allowance for the activity of your choice and  gym memberships with ALTERLIFE Gyms) Link here