Supervisor #Cosmos Sport Πάφου (Νeon mall)

About this role

Cosmos Sport SA, member of JD Sports Fashion Plc, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded 100 further physical stores in Greece & Cyprus, 5 retail brands (JD Sports, Cosmos Sport, Sneaker10, Slamdunk, Rundome) 8 on-line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 1900+ highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.

We are looking for a talented and passionate Supervisor for Cosmos Sport ( Neon mall)
Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:
Customer Service
Provide customers with excellent levels of Customer service.
Deal with customer complaints and enquires, providing the best possible outcome.
Ensure the personal appearance of sales staff is in line with company guidelines.
Have an understanding of the Customer Service measuring programme.
Sales
Ensure that targets are achieved and, where possible, exceeded.
Monitor staff service levels in order to maximise store sales.
Utilise in-store devices, making sure that the customer is offered the whole product range.
Use reports to assist you in product placement of key selling lines.
Visual Merchandising
Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
Provide assistance with the maintenance of standards on the sales floor.
Keep stock clean and presentable at all times.
Training & Development
Encourage personal progression throughout your store
Provide assistance with the induction and training of new starters.
Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.

Requirements
Experience in equivalent position in Retail area (ideally in fashion, Retail Supervisor experience would be advantageous).
Excellent Time Management skills
Strong verbal and written communication skills and interpersonal skills
Excellent use of English language and computer skills
Numerical and analytical knowledge to monitor KPIs
Passion for sports and fashion
Willingness to learn and tackle new challenges
Benefits
Competitive compensation package, with salary increases based on performance & performance bonuses
13th salary
Up to 75% discount at the European University of Cyprus, for on-campus or online studies
Up to €3,000 discount at UCLan, for both undergraduate and postgraduate studies, supporting your academic and professional development
Wellness & wellbeing programs
Employee discounts for Cosmos family (Cosmos Sport, Sneaker10, Slamdunk, JD Sports) –with even bigger perks after 1 year with us!
Career growth opportunities & continuous training in Greece and Cyprus
Extras, discounts and perks (Sports allowance for the activity of your choice and  gym memberships with ALTERLIFE Gyms) Link here