Student Services Officer

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Role Overview

The Student Life Team manages the academic administration connected with the full student lifecycle and coordinates a broad range of non-academic activities. We connect students, academic teams, campus operations and external partners so that processes are clear, records are reliable and students receive timely, practical support throughout their studies.

The Student Services Officer plays a key role in supporting the student journey by delivering high-quality administrative services and ensuring effective communication between the institution and its students. The role focuses on maintaining accurate student records, coordinating academic processes, and providing timely support to enhance the overall student experience.

Key Responsibilities
Student Support and Customer Service
Welcome students to the Student HUB and provide friendly, professional in-person support.
Respond to academic and non-academic enquiries relating to attendance, timetables, enrolment, campus services, policies, and procedures.
Provide clear guidance and refer complex matters to the appropriate department.
Support students through in-person, email, telephone, and online communication channels.
Respond to student emails promptly and ensure enquiries are followed up and resolved.
Issue official letters and other student documents accurately and on time.
Support on-campus matriculation and registration, ensuring all required steps are completed.
Provide new students with essential information about their studies, procedures, and campus services.
Maintain accurate and up-to-date student records in line with institutional and data-protection requirements.
Coordinate attendance monitoring and maintain accurate attendance records.
Respond to attendance-related enquiries and meet with students to discuss attendance and engagement.
Coordinate student satisfaction surveys, including distribution, participation monitoring, and analysis of results.
Plan and organise on-campus events and activities for students.
Manage event logistics, communications, attendance, and coordination with relevant teams.
Contribute ideas that improve student engagement and the campus experience.
Work closely with academic teams, campus operations, and other departments.
Complete additional administrative duties and projects assigned by the Manager.

Minimum Qualifications and Experience
Willingness and ability to work on campus five days per week.
Proven experience in front-line customer service, administration, or a comparable student-facing role.
Excellent attention to detail and strong organisational and time-management skills.
Ability to manage multiple responsibilities and meet deadlines in a busy working environment.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Fluency in written and spoken English.
A minimum of A2-level written and spoken German.
Excellent interpersonal skills and a strong customer-service mindset.
Preferred Qualifications and Experience
Previous experience in student services or an administrative role within an educational institution.
Experience in student support, customer service, administration, higher education management, or continuing education.
Ability to think critically and develop practical, innovative solutions.
A creative and solution-oriented approach to problem-solving.
Strong teamwork skills, combined with a proactive attitude and the ability to take initiative.
Flexibility and adaptability when managing changing priorities and a varied workload.

A dynamic, supportive team atmosphere with colleagues from diverse backgrounds and cultures
The opportunity to contribute to the development of BSBI’s Careers Service and its mandatory internship programme
Autonomy to lead impactful projects and bring your ideas to life
Participation in campus events across business, science, and cultural topics
A modern working environment
27 days of annual leave per year