Strategy & Planning Associate

About this role

<p><strong>Who we are </strong></p> <p>In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.</p> <p> </p> <p><strong>Job Profile Summary</strong></p> <p>Supports strategic decision-making and business growth initiatives through data-driven analysis, go-to-market strategy development, and cross-functional program execution. Partners with product, sales, marketing, finance, and operations teams to evaluate market opportunities, optimize commercial strategies, and drive high-priority initiatives from concept through implementation. Delivers actionable recommendations to leadership by combining analytical rigor, business acumen, and operational excellence.</p> <p> </p> <p><strong>What you’ll do</strong></p> <p><strong>Go-to-Market Strategy & Commercial Planning</strong></p> <ul> <li>Support the development and execution of go-to-market strategies for new products, features, partnerships, and market expansions.</li> <li>Evaluate customer segments, market opportunities, and competitive dynamics to inform commercialization strategies.</li> <li>Partner with cross-functional stakeholders to develop recommendations related to pricing, packaging, customer acquisition, and growth initiatives.</li> <li>Analyze performance metrics and market feedback to optimize GTM motions and improve business outcomes.</li> </ul> <p><strong>Strategic Analysis & Business Insights</strong></p> <ul> <li>Perform deep-dive analyses to identify business opportunities, operational challenges, and growth levers.</li> <li>Develop hypotheses, conduct quantitative and qualitative research, and present findings and recommendations to leadership.</li> <li>Build business cases and financial models to support strategic investments, partnerships, and new initiatives.</li> <li>Translate complex data into actionable insights that drive executive decision-making.</li> </ul> <p><strong>Cross-Functional Program Management</strong></p> <ul> <li>Lead and coordinate strategic initiatives across multiple business functions, ensuring alignment, accountability, and successful execution.</li> <li>Partner with Product, Sales, Marketing, Finance, and Operations teams to drive key company priorities.</li> <li>Manage project timelines, dependencies, stakeholder communications, and risk mitigation plans.</li> <li>Monitor initiative performance and identify opportunities to improve execution and operational efficiency.</li> </ul> <p><strong>Process Improvement & Operational Excellence</strong></p> <ul> <li>Identify process gaps, inefficiencies, and scaling challenges across the organization.</li> <li>Design and implement operational improvements that enhance business performance and team productivity.</li> <li>Establish reporting frameworks, KPIs, and operating rhythms to measure initiative success.</li> <li>Drive continuous improvement efforts by leveraging data, stakeholder feedback, and industry best practices.</li> </ul> <p><strong>Executive Reporting & Communication</strong></p> <ul> <li>Prepare presentations, analyses, and strategic recommendations for senior leadership.</li> <li>Communicate findings and project updates to stakeholders across all levels of the organization.</li> <li>Support leadership in strategic planning, prioritization, and decision-making processes.</li> </ul> <p> </p> <p><strong>What we’re looking for</strong></p> <ul> <li>2–5 years of experience in Strategy, Business Operations, Corporate Strategy, Management Consulting, Investment Banking, Private Equity, Venture Capital, GTM Strategy, or related analytical roles.</li> <li>Experience supporting commercialization efforts, pricing and packaging initiatives, strategic partnerships, market expansion, or go-to-market execution.</li> <li>Demonstrated ability to structure ambiguous business problems, develop hypotheses, conduct analysis, and deliver actionable recommendations.</li> <li>Strong financial modeling, business analysis, and executive communication skills.</li> <li>Proven track record of managing cross-functional initiatives and influencing stakeholders across multiple teams.</li> <li>Comfortable operating in fast-paced, high-growth environments where priorities evolve quickly.</li> </ul> <p><strong>Preferred Industries & Experience</strong></p> <p><strong>We are particularly interested in candidates with experience in:</strong></p> <ul> <li>Management Consulting (McKinsey, Bain, BCG, Deloitte, Accenture Strategy, LEK, Oliver Wyman, EY-Parthenon, Strategy&)</li> <li>Investment Banking</li> <li>Private Equity</li> <li>Venture Capital</li> <li>Corporate Strategy</li> <li>Business Operations</li> <li>GTM…