Strategy & Planning Associate

About this role

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

Job Profile Summary

Supports strategic decision-making and business growth initiatives through data-driven analysis, go-to-market strategy development, and cross-functional program execution. Partners with product, sales, marketing, finance, and operations teams to evaluate market opportunities, optimize commercial strategies, and drive high-priority initiatives from concept through implementation. Delivers actionable recommendations to leadership by combining analytical rigor, business acumen, and operational excellence.

What you’ll do

Go-to-Market Strategy & Commercial Planning

• Support the development and execution of go-to-market strategies for new products, features, partnerships, and market expansions.

• Evaluate customer segments, market opportunities, and competitive dynamics to inform commercialization strategies.

• Partner with cross-functional stakeholders to develop recommendations related to pricing, packaging, customer acquisition, and growth initiatives.

• Analyze performance metrics and market feedback to optimize GTM motions and improve business outcomes.

Strategic Analysis & Business Insights

• Perform deep-dive analyses to identify business opportunities, operational challenges, and growth levers.

• Develop hypotheses, conduct quantitative and qualitative research, and present findings and recommendations to leadership.

• Build business cases and financial models to support strategic investments, partnerships, and new initiatives.

• Translate complex data into actionable insights that drive executive decision-making.

Cross-Functional Program Management

• Lead and coordinate strategic initiatives across multiple business functions, ensuring alignment, accountability, and successful execution.

• Partner with Product, Sales, Marketing, Finance, and Operations teams to drive key company priorities.

• Manage project timelines, dependencies, stakeholder communications, and risk mitigation plans.

• Monitor initiative performance and identify opportunities to improve execution and operational efficiency.

Process Improvement & Operational Excellence

• Identify process gaps, inefficiencies, and scaling challenges across the organization.

• Design and implement operational improvements that enhance business performance and team productivity.

• Establish reporting frameworks, KPIs, and operating rhythms to measure initiative success.

• Drive continuous improvement efforts by leveraging data, stakeholder feedback, and industry best practices.

Executive Reporting & Communication

• Prepare presentations, analyses, and strategic recommendations for senior leadership.

• Communicate findings and project updates to stakeholders across all levels of the organization.

• Support leadership in strategic planning, prioritization, and decision-making processes.

What we’re looking for

• 2–5 years of experience in Strategy, Business Operations, Corporate Strategy, Management Consulting, Investment Banking, Private Equity, Venture Capital, GTM Strategy, or related analytical roles.

• Experience supporting commercialization efforts, pricing and packaging initiatives, strategic partnerships, market expansion, or go-to-market execution.

• Demonstrated ability to structure ambiguous business problems, develop hypotheses, conduct analysis, and deliver actionable recommendations.

• Strong financial modeling, business analysis, and executive communication skills.

• Proven track record of managing cross-functional initiatives and influencing stakeholders across multiple teams.

• Comfortable operating in fast-paced, high-growth environments where priorities evolve quickly.

Preferred Industries & Experience

We are particularly interested in candidates with experience in:

• Management Consulting (McKinsey, Bain, BCG, Deloitte, Accenture Strategy, LEK, Oliver Wyman, EY-Parthenon, Strategy&)

• Investment Banking

• Private Equity

• Venture Capital

• Corporate Strategy

• Business Operations

• GTM…