Strategy & Operations Manager

About this role

<div class="content-intro"><p>Hey there! <br>We’re <a href="https://feverup.com/">Fever</a>, the world’s leading tech platform for culture and live entertainment.</p> <p>Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. <br><br>Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. </p> <p>Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? </p> <p>To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!<br><br>Ready to be part of the experience? </p> <p>Now, let’s discuss this role and what you will do to help achieve Fever’s mission.</p></div><h3><strong>About the Role:</strong></h3> <p>We are building a new team of Strategic Event Operations Managers to lead the design and execution of our most complex and high-impact events globally. These are not standard events. They involve large partners, new formats, and operational challenges that often require building solutions from scratch.</p> <p>In this role, you will work from <strong>early-stage definition to final execution</strong>, owning the full operational strategy of each project. You will not just execute — you will define how the event should be operated. This is a highly autonomous role for individuals who thrive in ambiguity, take ownership, and are comfortable building structure where none exists.</p> <h3><strong>Key Responsibilities</strong></h3> <h4><strong>1. End-to-End Ownership of Complex Events</strong></h4> <ul> <li>Lead the operational strategy of large-scale, high-complexity events</li> <li>Own projects from early planning stages through execution</li> <li>Ensure delivery meets both partner expectations and internal standards</li> </ul> <h4><strong>2. Operational Strategy & Design (0→1)</strong></h4> <ul> <li>Translate partner needs into scalable operational models</li> <li>Design processes, workflows, and tools from scratch when needed</li> <li>Define how the event should be run — not just how to execute it</li> </ul> <h4><strong>3. Problem Solving in Ambiguous Environments</strong></h4> <ul> <li>Break down complex, undefined problems into actionable plans</li> <li>Anticipate operational risks and design mitigation strategies</li> <li>Make decisions with incomplete information</li> </ul> <h4><strong>4. Cross-functional Leadership</strong></h4> <ul> <li>Work closely with Sales, Originals, Product, and local Operations teams</li> <li>Align multiple stakeholders around a clear execution plan</li> <li>Act as the main operational point of contact for key partners</li> </ul> <h4><strong>5. Execution Oversight</strong></h4> <ul> <li>Ensure that designed solutions are effectively implemented on the ground</li> <li>Support local teams in executing complex setups</li> <li>Step in when needed to unblock critical issues</li> </ul> <h3><strong>What Success Looks Like:</strong></h3> <ul> <li>Complex events are delivered <strong>without relying on existing playbooks</strong></li> <li>New operational models are <strong>designed, tested, and reused</strong></li> <li>Partners see Fever as a <strong>strategic operator, not just an executor</strong></li> <li>Ambiguity is reduced through <strong>clear structure and decision-making</strong></li> <li>Projects move forward <strong>without constant supervision or escalation</strong></li> </ul> <h3><strong>About You:</strong></h3> <h4><strong>Experience</strong></h4> <ul> <li>2–5 years of experience in:</li> <ul> <li>Top-tier consulting (MBB or similar), OR</li> <li>Strategy & Operations roles in high-growth companies </li> </ul> <li>Proven experience solving <strong>complex, ambiguous problems</strong></li> <li>Experience leading projects end-to-end</li> </ul> <h4><strong>Skills & Mindset</strong></h4> <ul> <li><strong>Structured problem solver</strong>: you break down complexity into clear actions</li> <li><strong>Builder mentality</strong>: you create solutions where none exist</li> <li><strong>High ownership</strong>: you operate independently with minimal guidance</li> <li><strong>Strategic + execution balance</strong>: you can design and implement</li> <li><strong>Strong stakeholder management</strong>: you influence without authority</li> </ul> <h4><strong>Nice to Have</strong></h4> <ul> <li>Experience in operational environments…