Strategy & Business Operations Associate

Sobre el puesto

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto https://www.happyrobot.ai/blog/manifesto.

About The Role

At HappyRobot, our partners are a core growth engine — but only if we're rigorous about which opportunities we chase and disciplined about setting partners up to win.

We're looking for a Partnerships Strategy & Enablement Lead to build the system that turns raw partner-sourced opportunities into a prioritized, well-scoped pipeline, and to build the enablement that lets partners qualify, sell, and deploy on their own.

This is a high-ownership, cross-functional role sitting at the intersection of strategy, commercial structuring, and partner operations. You'll be the person who decides what's worth pursuing, builds the case for it, and makes sure it actually gets delivered.

What We're Looking For

- 1–3 years of experience in Management Consulting, Strategy, Business Operations, Investment Banking, Private Equity, Venture Capital, Chief of Staff, or a high-growth startup

- Exceptional structured problem-solving skills

- Highly analytical with strong Excel / Google Sheets modeling abilities

- Ability to simplify ambiguous problems into clear frameworks and action plans

- Excellent written and verbal communication

- Strong project management and organizational skills

- High ownership mentality — you naturally take responsibility beyond your job description

- Comfortable working with senior executives

- Extremely curious and fast learner

- Able to manage multiple workstreams simultaneously

- Professional fluency in Spanish and English

What You'll Do

- Partner directly with the Head of LATAM on the region's highest-priority strategic initiatives — market research, competitive analysis, business cases, and financial models to support expansion into new markets, customers, and partnerships

- Build and continuously improve LATAM's operating cadence: dashboards and reporting across sales, deployments, customers, recruiting, and operations, plus the documentation, processes, and playbooks that let the team scale

- Drive cross-functional execution — coordinating Sales, Deployments, Engineering, Marketing, Recruiting, and Finance to move initiatives from idea to execution, unblock dependencies, and keep the team focused on what matters most

- Support enterprise GTM and customer projects, including account strategy, opportunity sizing, customer discovery, ROI analysis, and executive-ready materials

- Support recruiting operations and team-building across the region — interview process improvements, candidate experience, and onboarding

- Rotate onto the company's most important special projects as they arise — new country launches, partnership evaluations, board materials, executive customer meetings, and any high-impact problem that needs structured thinking

Nice to Have

- Experience in an early-stage startup or high-growth technology company

- Exposure to enterprise SaaS or AI products

- Familiarity with CRM systems (Salesforce, HubSpot)

- Experience using Notion, Linear, Asana, Airtable, or similar productivity tools

- Basic SQL or data analysis skills

- Familiarity with APIs and software integrations

- Experience working across multiple countries in Latin America

- Portuguese proficiency

Why join us?

- Opportunity to work at a high-growth AI startup, backed by top investors

- Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10

- Ownership & Autonomy - Take full ownership of projects and ship fast

- Top-Tier Compensation - Competitive salary + equity in a high-growth startup

- Comprehensive Benefits - Healthcare, dental, vision coverage

- Work With the Best - Join a world-class team of engineers and builders

Our Operating Principles

Extreme Ownership

We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it's not "your job." If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don't wait for someone else to solve it — we lead with accountability and expect the same from those around us.

Craftsmanship

Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for "just fine." We sweat the details because details compound. Whether it's a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody's watching.

We are "majos"

Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. "Majo" is our way of saying: be a good human. Be approachable, helpful, and warm. We're building something ambitious, and it's easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.

Urgency with Focus

Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed…