Strategy and Operations

About this role

At Candid, we’re reimagining orthodontics by pairing clinical expertise with leading telehealth technology. We believe that confident smiles and self-expression play an important role in everyday life. That’s why we empower general dentists with everything they need to make great clear aligner care predictable, efficient, and profitable for their practices and accessible and affordable for their patients. We’re looking for passionate people who want to shape the future of care, deliver real impact, and help us grow. If you’re ready to transform the future of dental technology, this is the team for you.

We are looking for a Strategy & Operations powerhouse to join Candid. The team serves as Candid’s internal consulting and execution function, partnering with leaders across the organization to solve critical business challenges, improve operational performance, and scale key strategic initiatives.

This role is ideal for someone who enjoys tackling ambiguous problems, building alignment across teams, and driving solutions from idea to implementation. One month you may be improving partnership performance, the next you may be helping scale a new product line, optimize manufacturing operations, or lead a company-wide initiative. No two quarters look the same.

You will report directly to the Chief Strategy Officer and work closely with leaders across Product, Clinical, Operations, Manufacturing, Commercial, and Partnerships.

This role is remote and requires 30% travel, including international travel. We will accept candidates based in the United States and Canada. To be considered for this role, candidates must be legally authorized to work in the United States without the need for current or future employer-sponsored work authorization.

In order to be considered, all applicants must complete this short survey AND apply through our system. https://go.cultureindex.com/s/UpomqDA0CD

What You’ll Do

• Serve as an internal consultant and operator, identify, prioritize, and solve some of Candid’s most important business challenges

• Lead special projects and strategic initiatives on behalf of executive leadership, driving alignment and execution across multiple teams

• Own and scale partnership operations by working cross-functionally with internal and external stakeholders to ensure successful partnership performance and execution

• Monitor partnership health and performance, identify operational bottlenecks, and develop scalable processes that support continued growth

• Own key funnel metrics and business performance reporting for Candid’s product offerings

• Partner with Product, Clinical, and Commercial teams to identify opportunities to improve conversion, adoption, retention, and overall funnel performance

• Program manage key strategic initiatives supporting growth, including clinical product enhancements, AI-enabled workflow improvements, and operational scaling efforts

• Drive cross-functional alignment across teams to ensure initiatives remain on track and deliver measurable business outcomes

• Own and continuously improve key operational metrics across the Candid treatment journey and manufacturing to identify and implement process improvements within the customer journey, digital treatment planning and manufacturing workflows

• Use data, experimentation, and operational rigor to measure impact and continuously optimize processes across the business

What You’ll Need

• 4–7 years of experience in strategy, management consulting, business operations, operations leadership, or a related field

• Exceptional business judgment and problem-solving skills with a demonstrated ability to navigate ambiguity and drive results

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