Strategic RCM Lead

About this role

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

We are seeking a dynamic and proactive Revenue Cycle Lead to join our team. The ideal candidate will be responsible for driving customer success by fostering strong relationships and collaborating closely with internal teams to achieve a 95%+ gross collections rate. The CSM will play a critical role in understanding the Revenue Cycle Management (RCM) process, identifying areas for improved service utilization, and mitigating account risks. This position requires a commitment to ensuring customers are properly trained and understand their role in the partnership.

Key Accountabilities:

• Understand and Drive RCM Process
Gain a deep understanding of the Revenue Cycle Management (RCM) process and how it impacts customer success. Work closely with customers to ensure they are aligned with RCM best practices and understand how to optimize their workflows for maximum efficiency.

• Achieve 95%+ Gross Collection Rate
Collaborate with internal stakeholders to drive a 95%+ gross collections rate. Utilize data and customer insights to identify areas for improvement, resolve issues, and ensure timely collections.

• Identify and Improve Service Utilization
Work with customers to analyze service utilization and identify opportunities for improvement. Provide actionable recommendations to increase efficiency, reduce costs, and enhance the overall customer experience.

• Mitigate Account Risks
Proactively identify and address any risks to customer accounts, including financial, operational, or relationship-related issues. Work with internal teams to mitigate potential problems and ensure customer retention.