Strategic Account Director (West)

About this role

<div class="content-intro"><div>Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.</div> <div> </div> <div>Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.</div> <div> </div> <div>With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in <a href="https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf">Deloitte’s Fast 500</a> (four years running!), <a href="https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states">LinkedIn’s Top Startups</a>, <a href="https://www.forbes.com/lists/cloud100/">Forbes’ Cloud 100</a> (five years running!), <a href="https://www.inc.com/best-workplaces/2025">Inc.’s Best Workplaces</a>, and the <a href="https://www.hrc.org/resources/corporate-equality-index" target="_blank">Human Rights Campaign Foundation's Corporate Equality Index</a>!</div></div><p>About the Role<br>As a Strategic Account Director at Attentive, you will be instrumental in driving expansion and retention opportunities across Attentive’s Strategic customer base. <br><br>You are the point person leading engagement with customers with the goal of uncovering expansion, upsell, and retention opportunities across the customer's entire portfolio of brands and regions. You have the ability to build strong relationships with key decision makers and to create a pipeline of new opportunities within current accounts but having a deep understanding of their challenges, priorities and initiatives.. Your skills in navigating complex decision-making processes and influencing key stakeholders will result in successful closures of those deals. <br><br>What You'll Accomplish</p> <ul> <li>Engage with senior-level decision makers to identify and pursue opportunities for growth within New Vertical accounts</li> <li>Drive renewal conversations within these accounts and ensure successful commercial retention of these key customers</li> <li>Provide timely and accurate weekly forecasts</li> <li>Steer complex pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contracts</li> <li>Prepare and present data and trends to customers on usage and engagement of Attentive platform in order to compel customer to increase investment</li> <li>Manage customer inquiries related to commercial aspects of their Attentive agreement</li> <li>Partner cross-functionally with Customer Success, Deal Enablement, Legal, Finance and other internal teams</li> </ul> <p><br>Your Expertise</p> <ul> <li>7+ years of experience in a closing sales role; Account Management, Account Executive or as an outside sales person</li> <li>Experience selling Email is strongly preferred</li> <li>Experience working in a SaaS, MarTech, AdTech or startup preferred</li> <li>Experience building and owning executive-level relationships within Fortune 100 level accounts, particularly in Retail and E-Commerce</li> <li>Demonstrated strong competency around objection handling and creating alignment around product price / value</li> <li>Analytical account development strategy, using data to find opportunities and prove value</li> <li>Ability to think strategically about a customer’s goals and drive renewal & expansion opportunities through to close independently</li> <li>Entrepreneurial mindset and desire to define processes and build strategy</li> <li>Demonstrated experience consistently meeting and exceeding quota, with references</li> <li>Willingness to travel (up to 25%)</li> </ul> <p><strong><span style="color: rgb(0, 0, 0);">By applying for this position, your data will be processed as per <a href="https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing" target="_blank">Attentive's Privacy Policy</a>.</span></strong></p> <p> </p> <p><strong><span style="color: rgb(0, 0, 0);">For US based applicants:<br>- The US base salary range for this full-time position is $150,000 - $180,000 annually + commission + equity + benefits<br>- Our salary ranges are determined by role, level and location</span></strong></p><div class="content-conclusion"><div><strong>Attentive Company Values</strong></div> <div><strong>Default to Action</strong> - Move swiftly and with purpose</div> <div><strong>Be One Unstoppable Team</strong> - Rally as each…