Store Lead

About this role

<h3><strong>About Us</strong></h3> <p>Connected International, Inc. (Connected Cannabis Co.) is a leading vertically integrated cannabis company based in Sacramento and operating in California, Arizona, and Florida. With over 11 years experience, Connected specializes in breeding, growing, manufacturing, and distributing top-shelf cannabis through its state-of-the-art facilities and proprietary genetics. </p> <p>With over 250 employees across the United States, Connected maintains a strong presence in the industry across multiple markets. The company has recently expanded into Arizona and Florida with ambitious national expansion plans underway. Connected's mission has always been to breed, grow, and sell the best cannabis in the world, setting high standards for its products, people, and partners wherever we go.</p> <p> </p> <h3><strong>About the Job</strong></h3> <p><span style="font-weight: 400;">The position of Store Lead is responsible for supervising, managing and motivating team members daily. This position prioritizes a focus on long term growth and development within our exceptional organization and the cannabis community. The Store Lead is a first level Supervisor, who are passionate about excellent customer service, consistent communication skills, teamwork and driving maximum results; takes initiative in being action oriented in order to keep frontline operations running smoothly and collaborate for solutions to issues that arise.  </span></p> <p> </p> <h3><strong>What You Will Do</strong></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Open and close the store as needed</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Oversees the Front Desk staff and ensures they are supported to answer phone calls, as well as promptly return voicemails and email</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Able to assist in a wide range of customer questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Supervise sales activities of all budtenders and ensures an exceptional customer service environment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist with the scheduling of training of new employees while providing guidance to new hire mentors</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage and delegate duties and responsibilities to staff when in the MOD segment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Uphold inventory best practices and work closely with the Inventory Manager and inventory team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage cash handling and registers daily</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Protect guest, staff, and assets from injury damage, or theft through prevention and rapid response</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand the protocol for major incidents, emergencies, natural disasters and crises and how to handle as they occur</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain and enforce compliance SOP’s to ensure they are in 100% compliance with all applicable authorities and requirements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be a resource for Product Specialists for product knowledge and resolving customer issues</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Enhance the store’s reputation by ensuring the business does not suffer negatively in any manner</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Stay abreast of all cannabis industry-specific legislation, actions, and enforcement</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build trust with team members and brand partners</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Represent the company at community functions and meetings always maintaining professionalism and respect</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Attend meetings as necessary</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure dispensary compliance with internal, local and state regulations </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain a positive work environment conducive to trust and respect</span></li> <li style="font-weight:…