Staff Technical Writer

About this role

<div class="content-intro"><p>From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</p></div><p><span style="font-size: 10pt;"><strong>About Us</strong></span></p> <p><span style="font-size: 10pt;">Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.</span></p> <p><span style="font-size: 10pt;">As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.</span></p> <p><span style="font-size: 10pt;"><strong>About The Role</strong></span></p> <p><span style="font-size: 10pt;">We are looking for a passionate and motivated <strong>Staff Technical Writer</strong> to join our Product Documentation team as we support the company in achieving top-priority objectives & key results</span></p> <p><span style="font-size: 10pt;">Documentation at dbt is both a community asset and a foundational product surface. The Documentation team accelerates product adoption and user success by helping data practitioners learn, explore, and confidently use dbt.</span></p> <p><span style="font-size: 10pt;">We operate using a docs-as-code and docs-as-a-product approach within an open-source model, partnering closely with Engineering, Product, Developer Experience, and customer-facing teams. By balancing deep product knowledge with a beginner’s lens, we not only create accurate, easy-to-read documentation for humans and bots alike, but also surface insights that drive product improvements.</span></p> <p><span style="font-size: 10pt;">In this role, you’ll help new users reach their “a-ha” moment faster, support experienced practitioners as they expand into new areas of the ecosystem, and uphold the clarity, accuracy, and trust that our community depends on.</span></p> <p><span style="font-size: 10pt;">If you are looking for an exciting opportunity at a collaborative, dynamic and fast-growing company, this role could be for you!</span></p> <p><span style="font-size: 10pt;"><strong><span class="notion-enable-hover" data-token-index="0">What You'll Do</span></strong></span></p> <p><span style="font-size: 10pt;">New feature writing for Product - 45%</span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Consistently creates effective docs plans for new feature writing projects</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Starts conversations in key places, and involves stakeholders to keep everyone well-informed and focused on a world-class customer experience</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Raises issues or suggests improvements to new features that advocate for user needs</span></li> </ul> <p><span style="font-size: 10pt;">Docs projects writing - 20%</span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Identifies and advocates for medium to large docs projects</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Mentors less-senior writers on how to manage their time spent in docs-driven projects alongside new feature ships</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Independently prioritizes the highest impact work beyond new feature ships</span></li> </ul> <p><span style="font-size: 10pt;">Addressing ongoing issues - 20%</span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Independently troubleshoots issue requests, and helps less-senior writers learn how to do the same</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Has a solid understanding of when a swathe of issues can be folded into a larger content strategy improvement…