Staff Salesforce Enterprise Engineer-Service Cloud

About this role

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

What we do:

The Enterprise Engineering Team at The Trade Desk is seeking a Staff Engineer, Salesforce Service & Experience Cloud to lead the design, development, and optimization of our Salesforce Service Cloud and Experience Cloud platforms. You'll work closely with cross-functional teams including Support Engineering, Product, and Operators to build scalable solutions that drive customer support efficiency, self-service adoption, and partner/customer experience. This is a hands-on engineering role focused on solving complex business problems using Apex, automation tools, and Salesforce best practices.

What you'll do:

• Own technical design and end-to-end development within Salesforce Service Cloud and Experience Cloud.

• Architect and implement scalable, reusable Apex components, LWC components, and design patterns.

• Build and maintain integrations with internal systems and third-party platforms knowledge bases, ticketing, and case-routing systems).

• Drive automation across case lifecycle, Omni-Channel routing, entitlements/SLAs, and escalation processes.

• Design, build, and maintain Experience Cloud sites for customer/partner self-service, including community portals, knowledge articles, and case deflection tools.

• Collaborate with Product and Support teams to translate business needs into reliable technical solutions.

• Review and enforce best practices around security, sharing models, governor limits, and test coverage.

• Lead technical projects across sprint cycles, providing mentorship to junior and mid-level engineers.

• Maintain high code quality through peer reviews and CI/CD processes.

Who you are:

• BS degree in Engineering related discipline and 12+ years of experience as a Salesforce Engineer with a focus on Service Cloud and/or Experience Cloud.

• Deep expertise in Apex, SOQL, Lightning Web Components (LWC), and Flows.

• Strong understanding of data model design, triggers, batch jobs, and asynchronous processing.

• Hands-on experience with Service Cloud features: Case Management, Omni-Channel, Entitlements & SLAs, Knowledge, and Service Console configuration.

• Experience building and customizing Experience Cloud sites (community templates, Experience Builder, self-service portals).

• Proven track record of shipping production-grade code at scale.

• Experience integrating Salesforce with RESTful APIs and internal services.

• Excellent communication and cross-functional collaboration skills.

• Custom MCP Tooling Experience strongly preferred.

• Agentforce or Salesforce-native AI tools: Experience building or extending AI assistant tools (chatbots, case classification, agent assist) within Service Cloud or Experience Cloud also strongly preferred.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and…