Staff Product Designer

About this role

We are seeking a seasoned Staff Product Designer with deep expertise designing enterprise experiences on the Salesforce platform. This role is focused on Salesforce experience strategy, platform-centric product design, and complex workflow design. You will help shape the future of advisor and employee experiences by leveraging Salesforce capabilities to deliver intuitive, scalable, and impactful solutions.

This role is tailored for an accomplished designer who thrives in strategic design leadership, systems thinking, and shaping product direction. You will drive design efforts across cross-functional teams, influence experience decisions, mentor designers, and play a pivotal role in defining how Salesforce experiences are designed and delivered across the organization.

As an individual contributor, you will bring strong influence and deep expertise, partnering closely with Product Management, Engineering, and Design Leadership to solve complex business and user problems through thoughtful, platform-aware design.DUTIES & RESPONSIBILITIES:

Strategic Design Leadership

• Apply human-centered design in meaningfully novel ways whileidentifyingopportunities to support more design-driven decision-making across digital product teams.

• Contribute to strategic design thinking, influencing not only execution but also the broader digital experience strategy.

• Ensure design decisions align with businessobjectives, user needs, platform capabilities, and organizational priorities.

• Drive clarity and alignment across complex product initiatives, helping teams define problems,identifyopportunities, and shape future-state experiences.

• Influence digital experience strategy through collaboration with stakeholders across Product, Engineering, Design, and Business teams.

Salesforce Experience Design

• Lead design strategy and execution for Salesforce-based advisor and employee experiences,leveragingdeep knowledge of Salesforce platform capabilities, patterns, and constraints.

• Design scalable experiences that maximize native Salesforce capabilities while balancing usability, maintainability, implementation effort, and business value.

• Partner closely withProduct Owners,Product Manager, and Engineering teams to define platform-enabled experiences.

• Advocate for platform-centric design approaches thatleverageout-of-the-box Salesforce functionality wherever possible whileidentifyingstrategic opportunities for customization when necessary.

• Design complex workflows and operational experiences across Salesforce products.

• Shape and evolve Salesforce-specific interaction patterns and governance practices to ensure consistency across products and teams.

• Contribute to the development and adoption of reusable Salesforce design patterns, implementation guidance, and design standards.

Cross-Functional Leadership & Collaboration

• Collaborate with Product, Design, Engineering, and Salesforce platform teams to create cohesive and innovative digital experiences.

• Utilize strong facilitation skills to foster collaboration and solve complex business challenges through workshops, working sessions, and design activities.

• Communicate effectively at all levels of the organization,demonstratingconfidence, clarity, and influence during design discussions and executive presentations.

• Build trust andestablishlong-term relationships through effective storytelling, strategic communication, and collaborativepartnership.

• Lead experience discussions that help teams balance user needs, technical constraints, regulatory requirements, and business goals.

Research & Design Excellence

• Guide and conduct design research efforts,leveragingqualitative and quantitative insights to inform decision-making.

• Synthesize user feedback, businessobjectives, and platform constraints into actionable design recommendations.

• Integrate emerging design patterns, platform capabilities, AI-enabled experiences, and evolving best practices into design methodologies.

• Drive experience quality through design reviews, mentorship, and hands-on participation in product discovery and delivery.

Talent Development & Mentorship

• Mentor Product Designers and Associate Product Designers, providing guidance on design craft, systems thinking, stakeholder management, and Salesforce-specific design practices.

• Help elevate organizational design maturity through coaching, feedback, and thought leadership.

• Foster a culture of continuous learning, innovation, and design excellence.

Leadership Expectations

• Model Thrivent's leadership competencies:Model the Way, Rally the Team, and Deliver Outcomes.

• Support and help create an environment focused on continuous improvement, employee engagement, and exceptional client outcomes.

• Promote a culture that reflects Thrivent's purpose, promise, and values whilemaintainingthe trust and reputation of the organization.

QUALIFICATIONS & SKILLS:
Required:

• Bachelor's degree or equivalent experience in Interaction Design, UX Design, Product Design, Human-Centered Design, Web Development, ora relatedfield.

• 6-8years of experience in UX, interaction design, product innovation, and research within product development organizations.

• Deep experience designing enterprise applications on the Salesforce platform, including Salesforce Lightning Experience and related cloud products.

• Proven experience designing complex operational, workflow-driven, or CRM-based experiences.

• Demonstrated ability to design platform-centric solutions thatleverageSalesforce capabilities while balancing user experience, scalability, and implementation considerations.

• Strong understanding of Salesforce concepts including objects, records, relationships, workflows, permissions, page layouts, record pages, and platform constraints.

• Experience designing for Financial Services Cloud, Sales Cloud, Service Cloud, Experience Cloud, or custom Lightning applications.

• Proficiencyworking with…