Sr. Software Development Engineer in Test

About this role

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About Dialpad<br></strong></span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Visit <a href="https://dialpad.com/">dialpad.com</a> to learn more.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Being a Dialer</strong></span><br><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits:<strong> Scrappy, Curious, Optimistic, Persistent, and Empathetic</strong>.</span></p></div><p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Your role<br></strong></span><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more. </span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>What you’ll do</strong></span></p> <ul> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Build tooling for LLM observability and debugging, including prompt tracing and response analysis.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.</span></li> <li><span style="font-size: 12pt; font-family: helvetica,…