Sr Manager, Sales Operations

About this role

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

We are seeking a strategic, results-driven Sr. Manager, Sales Operations to lead and expand our Sales Operations capabilities. This is a high-impact role designed for an experienced professional who thrives at the intersection of strategy, operations, and execution. The ideal candidate will elevate our sales team’s workflows, enabling scalable growth, data-driven decision-making, and optimized revenue performance.

Reporting to the VP, Revenue Operations, this role will oversee a team of (1) Revenue Operations Specialist and collaborate closely with cross-functional leaders across Sales, Marketing, Finance, Product, Customer Success to drive operational excellence.

What you’ll do:

Strategic Leadership

• Spearhead cross-functional efforts to streamline and optimize our Sales teams’ effectiveness across roles with the goal of driving operational efficiencies, and improving results (ARR growth, win rates, ACV)

• Drive tight alignment on all initiatives in partnership with Sales Managers and VP, Sales

• Partner with VP, Revenue Operations on quarterly roadmap and teamwide updates to ensure a clear understanding of the prioritization and value of work in flight across partner teams

• Partner with Sales leadership, Analytics and VP, Revenue Operations on continued delivery of relevant insights that drive improvements in business performance

Sales Operations Management

• Oversee sales forecasting, quota and pipeline management processes to ensure accuracy and alignment with company goals

• Implement and manage sales metrics, dashboards and reporting, ensuring we have a clear understanding of what reports we are using across the teams

• Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of sales strategies and inform future initiatives

• Partner with GTM Systems & Tools Manager and VP, Revenue Operations to further optimize current tools, systems, and processes that enable the sales team to perform optimally

• Oversee reactive sales-related requests and ad hoc report needs in partnership with our Revenue Operations Specialist

• Manage full cycle sales territory management, including process documentation and management, mid-year and annual account assignment and ROE escalation as necessary to VP, Sales and VP, Revenue Operations

• Identify bottlenecks in the sales process and implement scalable solutions to drive efficiency

• Partner with enablement to standardize workflows, documentation, and training that supports operational excellence

• Anticipate the needs of leadership, and proactively surfacing insights and recommendations related to how performance can be improved

What Success Looks Like

• Build trusted partnerships with Revenue leadership and cross-functional stakeholders

• Deliver reliable forecasting, reporting, and operational insights that support informed decision-making

• Establish scalable Sales Operations processes that enable efficient execution as the business grows

• Continuously improve sales productivity through thoughtful process, systems, and workflow optimization

If the details below describe you, you could be a great fit for this role:

• 5+ years of experience in sales operations, or related fields, with at least 2 years in a leadership role

• Experience in multiple phases of company growth (startup, $10-$50M, $50M to 100M, 100M+)

• Proven track record of scaling and optimizing GTM processes in a high-growth SaaS environment

• Experience managing sales operations teams

• Strong understanding of GTM strategies, including sales, marketing, and customer success alignment

• Demonstrated ability to create and execute scalable operational frameworks that drive revenue growth

• Skilled in managing complex projects and driving operational change across multiple teams

• Core understanding of the following GTM tech stack tools (or similar): Salesforce, Outreach, Gong, Lean Data, Zoom Info, Nooks, Spekit, LinkedIN Sales Navigator, LeadIQ, Atrium

• Strong leadership skills with experience managing cross-functional teams and influencing…