Sr. Manager, Customer Success

About this role

<div class="content-intro"><p style="line-height: 1.5;"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);">About Us</span></strong></p> <p style="line-height: 1.5;"><span style="font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;">Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.</span></p> <p style="line-height: 1.5;"><span style="font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;">Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.</span></p> <p style="line-height: 1.5;"><span style="font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;">The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.</span></p> <p style="line-height: 1.5;"><span style="font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;">At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.</span></p></div><p><span style="text-decoration: underline; font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;"><strong>About The Position:</strong></span></p> <p><span style="font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;">The Senior Manager, Customer Success (APAC) is a commercial  leadership role responsible for building and developing a team of Customer Success Managers across the APAC region. This role is accountable for driving customer growth, expansion, upsell, cross-sell, renewals, retention, adoption, and long-term account health across a portfolio of strategic customers. The Senior Manager will ensure the team builds trusted executive relationships, delivers measurable customer value, and uncovers and owns large opportunities within existing accounts. Working closely with Sales, Product, Support, and senior leadership, this role will align customer needs with business priorities, strengthen strategic account management practices, and ensure a consistent, high-impact customer success experience across the region.<strong><br></strong></span></p> <p style="line-height: 1.2;"><span style="text-decoration: underline; font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;"><strong>What you will do:</strong></span></p> <p style="line-height: 1.2;"><span style="font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;"><strong>Customer Engagement</strong></span></p> <ul> <li style="font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;">Lead and support a regional team of Customer Success Managers in post-sales customer engagement, including strategic account planning, relationship-building, executive engagement, escalations, and operational support. </span></li> <li style="font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;">Continuously improve the customer journey by identifying opportunities to simplify processes, improve time-to-value, and increase customer adoption.</span></li> <li style="font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;">Ensure CSMs build trusted relationships with key stakeholders, understand customer priorities, and deliver consistent value throughout the customer lifecycle. </span></li> <li style="font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;">Monitor customer health, adoption, risks, and engagement trends, ensuring the team follows established playbooks and takes proactive action to protect retention and growth. </span></li> <li style="font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;">Coach and develop CSMs to meet or exceed CSAT, retention, adoption, and KPI targets. </span></li> <li style="font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; color: rgb(40, 40, 40); font-family: arial, helvetica,…