Sr. Manager, Business Analysis (Customer Centric Planning)

About this role

Role Overview:

The Customer-Centric Planning team is looking for a Sr. Manager, Business Data Analysis to lead our customer insights and analytics function. In this role, you will define the strategic analytics roadmap, manage a team of analysts, and partner closely with executive leadership and cross-functional teams to drive customer experience improvements, mitigate risks, and uncover high-impact growth opportunities.

This role demands a strategic leader who excels at bridging complex data insights with high-level business strategy. You will thrive in ambiguous environments, taking end-to-end ownership to align cross-functional stakeholders, streamline business processes, and scale analytical frameworks. While leading strategically, you also retain the technical depth to guide your team through complex methodologies and ensure execution excellence on the front line.

What You Will Do

• Strategic Roadmap & Vision: Formulate and execute the end-to-end data analytics roadmap for customer-centric planning, aligning analytics initiatives with overarching company strategic goals and growth priorities.

• Team Leadership & Development: Lead, mentor, and scale a high-performing team of data and business analysts. Set clear KPIs, foster professional growth, and establish best practices for data storytelling, advanced analysis, and business reporting.

• Cross-Functional & Executive Alignment: Act as a trusted advisor to senior business leaders (including Growth Marketing, Operations, and Product). Translate complex data insights into clear, actionable business strategies and drive company-wide adoption.