Sr Lead Product Manager Product Insights + Enablement

About this role

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Product Insights + Enablement (PIE) team works within Product to optimize processes, improve predictability of delivery, provide data-driven business insights, drive organizational transformation, and enable Product Managers to operate with greater consistency, clarity, and impact. This role is about more than managing tools or rolling out new workflows — it is about building the operating backbone that helps Product Managers work smarter, move faster, and deliver higher-quality outcomes.

Lumen’s Product Managers are your customers; tools, training and processes that enable product managers are your products.

The Main Responsibilities

Product Insights Enablement PIE Tooling Design

• Define and design PIE tools automations agentic solutions integrations templates workflows and reporting capabilities

• Lead implementation rollout administration optimization and continuous improvement of product management processes tools and communication strategies

• Partner with cross functional teams to configure platforms design workflows manage integrations establish access controls and ensure tools meet organizational needs

• Build tooling and processes to standardize Product Management workflows for areas like creating and maintaining roadmaps prioritization idea intake requirements development planning and portfolio visibility

• Define metrics and KPIs to measure tool adoption usability effectiveness quality improvement and business impact

AI Agent Orchestration Governance

• Design, build, refine, and maintain AI agents that support Product Managers across the Product Management Operating Model including PRD drafting requirements analysis roadmap synthesis meeting summarization decision support and workflow guidance

• Evaluate AI agent solutions being developed across the company and adapt them for practical Product Manager use cases

• Define agent personas system prompts prompt frameworks behavioral guardrails use case coverage budget considerations and quality standards aligned to Product Management workflows and company expectations

• Build an agent orchestration model that connects multiple AI solutions into a coherent trusted experience for Product Managers

• Evaluate AI output quality through structured testing prompt iteration rubrics user feedback and quality review

• Establish feedback loops so Product Managers can flag agent errors gaps confusing outputs or improvement opportunities

Product Manager Upskilling Capability Development

• Conduct Product Manager capability assessments to identify skill gaps adoption barriers and opportunities to improve quality consistency and effectiveness

• Define upskilling plans that help Product Managers strengthen capabilities in areas such as API first design systems thinking PRD development product discovery requirements quality prioritization and roadmap management

• Partner with STEPN training leads PIE and subject matter experts to develop learning paths enablement materials training packages and practical adoption experiences

• Identify where AI tools automations job aids templates or agents can accelerate skill development and reduce friction in day-to-day Product Manager workflows

• Translate Product Management practices process expectations tooling guidance and AI enabled ways of working into clear actionable content for Product Managers and cross functional partners

Change Management Adoption Continuous Improvement

• Lead adoption strategies for new tools AI agents, automations, operating model changes, and Product Management ways of working

• Develop and execute change management plans stakeholder impact assessments communications risk mitigation plans and adoption strategies for transformation initiatives

• Create communications training materials quick reference guides onboarding content best practice guidance and support materials that explain the why what and how of each change

• Build feedback mechanisms and voice fuser loops to understand adoption progress pain points and opportunities for continuous improvement

What We Look For in a Candidate

• 8+ years of experience in Product Management, Product Operations, Product Enablement, or a related enterprise transformation role.

• Demonstrated ability tooperateat a Lead Product Manager level by defining strategy, aligning stakeholders, influencing senior leaders, and driving complex cross-functional initiatives.

• Experience designing, implementing, oroptimizingproduct management tools, workflows, automations, integrations, reporting, or portfolio management processes.

• Hands-on experience with AI-enabled tools, agents, prompt frameworks, testing rubrics, output quality review, and responsible use of AI in enterprise workflows.

• Strong understanding of Product Management practices, includingcreating andmaintainingroadmaps, prioritization, idea intake, requirements development, PRD quality, API-first thinking, and systems thinking.

• Proven ability to assess capability gaps, build upskilling plans, create enablement materials, and support adoption of new ways of working.

• Strong change management, communication, facilitation, and executive storytelling skills, with the ability to…