Sr Lead Product Manager - Infrastructure Network Services (Remote, US)

About this role

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Sr Lead Product Manager owns the full product lifecycle strategy and management for strategic Infrastructure Services product families, advanced services, and enterprise modernization initiatives. This role is responsible for defining long-term product direction, shaping future-state capabilities, aligning business objectives with execution, and leading cross-functional collaboration across business, engineering, architecture, design, operations, and delivery teams.

This role requires advanced product management depth and the ability to operate beyond a single-product focus. The Sr Lead Product Manager serves as a strategic product athlete who can flex across complex initiatives, connect work across domains, and drive progress on high-impact priorities involving Optical, Ethernet, network modernization, digital enablement, API-enabled experiences, and next-generation connectivity services.

The Sr Lead Product Manager translates highly ambiguous business challenges into actionable product strategies, capabilities, commercial considerations, and delivery plans while ensuring solutions meet reliability, efficiency, scalability, performance, and customer experience objectives. This role is expected to influence senior leaders, guide strategic tradeoff decisions, and move critical initiatives forward across a highly matrixed organization.

The Main Responsibilities

Product Strategy and Planning

• Own full product lifecycle strategy and management for one or more strategic product families advanced services or modernization initiatives

• Develop and execute long term product strategy through roadmaps product guides journey maps use cases business process models and investment priorities

• Refine strategic concepts into product capabilities features requirements user acceptance criteria MVPs and measurable outcomes

• Shape future state product direction across advanced connectivity domains such as Optical Ethernet offnet digital ordering API enabled services and next generation network capabilities

• Partner with leadership to evaluate modernization opportunities business value delivery sequencing and strategic tradeoffs

• Connect product strategy across initiatives to reduce silos and ensure capabilities are built for scale reuse and long term enterprise value

Customer Market and Business Understanding

• Translate highly ambiguous business challenges into structured problem statements, strategic options and actionable delivery work

• Analyze architecture impacts cross stack dependencies customer insights market trends operational gaps and product performance to guide strategic decisions

• Partner with business stakeholders to deliver products and capabilities that achieve reliability efficiency scalability performance and customer experience objectives

• Evaluate how advanced services and modernization initiatives support revenue growth operational transformation market competitiveness and future product differentiation

• Bring a broad enterprise view to product decisions balancing customer needs technical feasibility, financial impact and organizational readiness

Product Delivery and Execution

• Facilitate solutioning workshops across software API architecture engineering UX operations and business teams to drive consensus and remove barriers

• Drive alignment across business design engineering architecture operational and delivery teams to ensure successful execution and adoption of product capabilities

• Present product vision strategy progress risks dependencies tradeoffs and recommendations to senior leadership and executive stakeholders

• Partner with engineering and architecture teams to drive API enabled designs and promote digital best practices that enable scalable secure and customer centric product experiences

• Use JIRA or similar Agile product delivery tools to define capabilities manage backlog readiness track dependencies support cross functional planning and drive execution discipline

• Lead through influence in a highly matrixed environment ensuring strategic initiatives continue to move forward despite competing priorities and organizational complexity

• Operate as a senior product athlete who can flex across emerging business needs advanced service opportunities modernization programs and executive priorities

Performance and Risk Management

• Measure product success through data driven insights KPI analysis customer outcomes operational improvements and continuous improvement initiatives

• Identify risks dependencies issues and decision points that may impact delivery adoption financial outcomes or strategic alignment

• Develop mitigation plans and guide cross functional teams through tradeoff decisions

• Use business cases performance data and strategic value assessments to inform prioritization and investment recommendations

• Ensure product decisions support long term scalability modernization and enterprise-wide reuse where appropriate

What We Look For in a Candidate

Required

• Eight or more years of experience in product management supporting Enterprise Infrastructure Network Services

• Demonstrated leadership capability with experience influencing large…