Sr. Enterprise Risk Operations Specialist

About this role

OUR MISSION

Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.

ROLE OVERVIEW

The Sr. Enterprise Risk Operations Specialist position is a senior role within Enterprise Risk & Trust, reporting to the Head of Enterprise Risk & Trust. This is the hands-on expert who translates the organization’s risk governance frameworks and policies into operational reality — personally operating the machinery that validates adherence, surfaces issues, and drives resolution. The result is a continuously evidenced, audit-ready risk posture that can be confidently represented to customers, regulators, and leadership.

Spanning commercial risk support, third-party risk management, controls assurance, and risk issue management, this role serves as an operational center of gravity for the Enterprise Risk & Trust function — coordinating across product, engineering, legal, and compliance teams to ensure risk obligations are not just understood, but actively evidenced and remediated where gaps exist.

This is a high-visibility, high-impact individual-contributor role that operates across all business functions. Success requires the ability to translate complex risk concepts into verifiable risk management, influence without direct authority, and build trusted relationships internally and externally.

WHAT YOU'LL DO

COMMERCIAL RISK & GO-TO-MARKET SUPPORT

- Drive the end-to-end lifecycle for risk assessments and certifications supporting the deals pipeline and go-to-market efforts, ensuring risk reviews are completed with the speed and rigor the business requires.

- Partner closely with sales, legal, and product teams to scope and deliver risk assessments tailored to customer requirements, industry verticals, and deal-specific obligations.

- Develop and maintain a library of reusable risk assessment artifacts, certifications, and evidence packages that accelerate commercial cycles without compromising quality.

- Serve as a risk subject-matter expert in customer-facing conversations, due diligence requests, and RFP responses involving risk, compliance, and AI safety topics.

THIRD-PARTY & VENDOR RISK MANAGEMENT

- Conduct upfront due-diligence assessments, ongoing risk monitoring, and on-demand risk reviews of third parties and vendors supporting organizational operations.

- Design and operate a scalable third-party risk management program that reflects the organization’s risk appetite, vendor criticality tiers, and evolving regulatory expectations.

- Define and maintain clear criteria for vendor risk tiering, onboarding requirements, and ongoing monitoring cadences — ensuring continuous visibility into the risk profile of the extended enterprise.

- Coordinate with procurement, legal, and technology teams to ensure vendor risk findings are reflected in contracting, remediation timelines, and relationship management decisions.

CONTROLS ASSURANCE & OBLIGATION VALIDATION

- Validate and evidence the design and operational efficacy of policies, standards, controls, and guardrails related to risk management — translating governance intent into demonstrable operational outcomes.

- Design and execute controls testing programs that provide reliable, audit-quality evidence of control effectiveness across the organization’s obligation landscape.

- Develop and maintain structured assurance documentation that enables confident representation of risk posture to regulators, auditors, and enterprise customers.

- Identify and escalate control design or operational gaps, working cross-functionally to drive timely and durable remediation.

RISK ISSUE MANAGEMENT & REMEDIATION

- Operate the organization’s risk issue management lifecycle, including maintenance of the risk issue inventory, escalation protocols, remediation prioritization frameworks, and exception management.

- Define and apply clear standards for issue documentation, severity classification, ownership assignment, and remediation timelines — ensuring accountability and visibility at all levels.

- Drive prioritization of remediation efforts in alignment with the organization’s risk appetite, ensuring that the most consequential exposures receive appropriate urgency and resources.

- Manage the exception management process, including evaluation, approval, compensating control requirements, and time-bound tracking of all active exceptions.

- Provide regular reporting to leadership on open issues, remediation velocity, exception inventory, and systemic risk trends, enabling informed decisions on risk tolerance and resource allocation.

WHAT WE'RE LOOKING FOR

EXPERIENCE & BACKGROUND

- 7+ years of progressive experience in risk operations, compliance, internal audit, information security, or a closely related discipline, with a demonstrated track record as a hands-on practitioner and builder of operational risk programs.

- Demonstrated track record of building and operating scalable risk operational programs: controls assurance, third-party risk management, issue management, or incident response.

- Hands-on experience with commercial risk support functions, including the delivery of risk assessments, certifications, or security questionnaires in a go-to-market or enterprise sales context.

- Prior experience in technology risk operations — with working knowledge of AI system risk evaluation, safety testing methodologies, and the operational lifecycle of AI models.

- Experience operating in regulated environments and interacting directly with auditors, regulators, or enterprise customers on risk, compliance, or security topics.

SKILLS & CAPABILITIES

- Exceptional operational discipline — proven ability to design, document, and run repeatable, audit-quality risk management processes at scale.

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