Sr. Client Account Executive, Enterprise

About this role

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About Dialpad<br></strong></span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Visit <a href="https://dialpad.com/">dialpad.com</a> to learn more.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Being a Dialer</strong></span><br><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits:<strong> Scrappy, Curious, Optimistic, Persistent, and Empathetic</strong>.</span></p></div><p><strong>Your role</strong><strong><br></strong>A Sr. Client Account Executive, Enterprise at Dialpad is responsible for helping existing clients execute upgrades to their accounts, driving year-over-year revenue growth. This role’s primary responsibility is to receive leads from the Client Sales team, create quotes, communicate with customers, and facilitate customers adding licenses to their accounts. This role’s secondary responsibility is to manage a portfolio of existing Dialpad customer accounts where the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. </p> <p>The CAE is a member of the Sales organization, will carry a revenue quota, and will report directly to their frontline sales leader. The CAE will be responsible for meeting or exceeding sales and revenue goals and objectives.</p> <p><strong>What you'll do</strong></p> <ul> <li>Manage the full sales cycle for a dedicated portfolio of enterprise clients, collaborating closely with internal teams (Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing) and Dialpad Partners to drive customer base expansion.</li> <li>Partner with fellow Enterprise CAEs to identify leads for upsell and cross-sell opportunities, develop compelling quotes, and maintain effective client communication.</li> <li>Strategize account growth by crafting personalized account plans in alignment with monthly and quarterly sales objectives.</li> <li>Foster strong relationships with customers to understand their strategic goals and anticipate expansion requirements.</li> <li>Proactively generate leads and nurture a robust sales pipeline.</li> <li>Consistently achieve or surpass quarterly revenue targets.</li> </ul> <p><strong>Skills you'll bring</strong></p> <ul> <li>7-10 years of sales experience in an ever-changing environment.</li> <li>Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background.</li> <li>Ability to communicate, present, and influence key stakeholders and decision-makers.</li> <li>Experience providing timely and accurate forecasts to sales leadership.</li> <li>Excellent time management and organizational skills with the ability to track numerous details.</li> <li>5 years of SaaS sales background strongly preferred; bonus points for UCaaS/CCaaS.</li> <li>Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).</li> <li>Curiosity: Ability to get to know your customers’ business, internal teams, and processes.</li> <li>Closing mindset: Get ahead of closing deals by asking closing questions early and often.</li> <li>Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from.</li> <li>High energy: Ability to thrive and excel in a fast-paced, high-velocity sales…