Sr Business Process Analyst, National Center for Clinical Trials (NCCT)

About this role

Department:

10000 NCCT (National Center for Clinical Trials) - Divisional Administrative ExpenseStatus:

Full timeBenefits Eligible:

YesHours Per Week:

40Schedule Details/Additional Information:

fully remote; may require minor travel to corp office for user group meetings
Pay Range:
$41.10 - $61.65The Advocate Health National Center for Clinical Trials (NCCT) is setting a new benchmark for excellence and innovation in clinical trial solutions. Our goal is simple yet bold: We connect researchers to a broad population of patients and streamline the enrollment process, delivering more inclusive cohorts and more efficient clinical trials. And we make it easy for patients to engage in clinical trials in their own communities.

Grounded in experience and supported by the integrated research expertise of Wake Forest University School of Medicine, the Advocate Health National Center for Clinical Trials is a first-of-its-kind, fully integrated solution designed to make participation in clinical trials part of the standard of care for patients. Our technology ecosystem supports clinical trials across all stages of planning and execution, from recruitment and retention to management and virtual care, delivering efficient processes and high-quality results. Powered by the expertise of the school of medicine's research team and Advocate Health clinicians and accelerated by cutting-edge technology, we are uniquely positioned to make an impact.

Job Description Summary:
The NCCT Business Process Analyst Sr plays a pivotal role in advancing the mission of the NCCT by translating strategic business objectives into detailed operational processes, requirements, and solution specifications that enable successful solution delivery. This individual reports to the Vice President and Head of Technology & Transformation and works closely with Product Management, Operations, Research, Informatics, Engineering, and other cross-functional stakeholders.

The NCCT Business Process Analyst Sr operates at the intersection of business process design, operational excellence, and solution delivery. This role is responsible for understanding current-state operations, defining future-state workflows, documenting requirements, and ensuring business needs are clearly translated into actionable solution designs. The NCCT Business Process Analyst Sr serves as a critical link between strategy and execution by ensuring that business objectives, process requirements, data needs, and system capabilities are fully understood, traceable, and aligned throughout the delivery lifecycle.

This role is not focused on product ownership. Instead, it:

• Translates strategic vision into clear business processes, requirements, and solution specifications

• Defines current-state and future-state workflows that enable technology-driven transformation

• Works with stakeholders to identify business rules, process improvements, and operational efficiencies

• Provides detailed requirements, workflow documentation, and acceptance criteria for delivery teams

• Maintains end-to-end traceability from business need through implemented solution

• Partners with technology, informatics, and operational teams to ensure successful implementation and adoption

Major Responsibilities:
Business Process Analysis & Design

• Analyze current-state workflows, operational processes, and pain points across NCCT and research functions

• Facilitate process discovery workshops and stakeholder interviews

• Develop future-state process models that optimize operations through technology, automation, data, and AI

• Document business processes using industry-standard methodologies and tools

• Identify opportunities to improve efficiency, scalability, quality, and user experience

• Ensure process designs align with organizational objectives and product strategy
Requirements Elicitation & Documentation

• Elicit, analyze, and document business, functional, non-functional, and operational requirements

• Translate stakeholder needs into clear, actionable requirements for delivery teams

• Develop user stories, business rules, process flows, use cases, and acceptance criteria

• Establish Definition of Done and success criteria for delivered capabilities

• Manage requirements throughout the solution lifecycle and support prioritization efforts
Workflow & Solution Design

• Create detailed workflow diagrams, decision trees, and operating models

• Define business rules, exception handling, and process dependencies

• Partner with Product Managers and technical teams to design technology-enabled solutions including proprietary and SaaS configured products

• Validate that proposed solutions meet documented business needs

• Support solution reviews and design discussions through a business process lens
Data & Integration Analysis

• Define business data requirements and process-related data flows

• Document source-to-target mappings and integration requirements

• Partner with informatics, engineering, and platform teams to ensure data accuracy and usability

• Analyze impacts of data changes across systems and workflows

• Support development of reporting, measurement, and process performance frameworks
Delivery Support & Validation

• Serve as a trusted advisor to engineering and delivery teams throughout implementation including vendors, as required

• Clarify requirements, business rules, and process intent during solution development

• Support user acceptance testing planning and execution

• Validate delivered solutions against requirements and acceptance criteria

• Ensure successful transition from design to operational adoption
Governance, Traceability & Continuous Improvement

• Maintain complete traceability between business objectives, requirements, process designs, and implemented solutions

• Establish standards and best practices for process documentation and requirements management

• Monitor operational outcomes and identify opportunities for…