Sr Architect - Emerging Technologies (Fraud Detection and Governance)

About this role

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio's next Senior Architect for Emerging Technologies Experimentation Team with a focus on fraud detection and governance.

About the job

This position is needed to drive next-generation innovation by designing, prototyping, and implementing forward-looking technical solutions for Twilio’s innovation team.

As an Sr Architect, you’ll leverage your depth of technical knowledge, architectural vision, and leadership to pioneer transformative ideas. This high-impact, entrepreneurial role empowers you to shape the future of Twilio, experiment with emerging technologies, and directly influence our trajectory in a competitive tech landscape. You will be the bridge to guide technical decisions that ensure our experiments can be quickly moved to production, if successful. This role is accountable for ensuring they understand Twilio’s enterprise architecture and can help ensure scalability, extensibility in our technical design as well as call out one way door decisions when defining architectures.

Welcome to Twilio's Experimentation Team, the incubation lab where we push boundaries, unlock next-era growth, and turn the once-unimagined into reality.

As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence.

From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here.

Responsibilities

In this role, you'll:

• Architect and prototype scalable, high-performance solutions using modern technologies.

• Experiment and iterate on new product ideas, leveraging AI, machine learning, and emerging tech.

• Lead technical direction, guiding and mentoring engineering teams throughout the development lifecycle.

• Partner cross-functionally to align prototypes with business opportunities and strategic goals.

• Mentor a group of software development engineers across US and India

• Communicate technical vision and results clearly to stakeholders and executive leadership.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 15+ years in architecture or principal engineering roles within innovative, fast-paced environments.

• Applied fraud detection and governance framework experience.

• Familiarity with AI, machine learning, and LLMs with experience deploying models or AI-driven projects.

• Demonstrated success designing large-scale, high-performance architectures across AWS & Azure

• Strong leadership and mentoring skills, with proven ability to drive technical direction.

• Excellent communication skills for both technical and non-technical audiences.

• Proficiency in multiple programming languages (e.g., JavaScript, Python, Java, Go).

• Experience with both front-end (React, Angular) and back-end (Node.js, Spring, SpringBoot) development.

• Deep understanding of database technologies (SQL and NoSQL) and their tradeoffs.

Desired:

• Experience contributing to open source or tech innovation communities.

• Track…