Specialty Services Engagement Manager

About this role

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values

Belonging: We cultivate a space where everyone can show up as their authentic self.

Empathy: We seek out diverse perspectives and listen to learn without judgment.

Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:

The Specialty Services Engagement Manageris responsible foradvancing in-network referrals and optimizing networkutilizationthrough strategic provider engagement, data insights, and cross-functional collaboration. This highly collaborative and evolving role blends internal sales, provider engagement, and data-informed decision-making to support care coordination, minimize referral leakage, and ensure patients receive high-quality care withinLifeStance’scomprehensive services.
Scope may adapt based on business needs, market dynamics, and organizational priorities.

Duties/Responsibilities:

1. Internal Marketing & Communication

Educate internal stakeholders and affiliated partners, asappropriate, on services, specialties, and capabilities across the organization

Promote the use of clinical pathways and other best practices to guideappropriate, evidence-based referrals

Develop and distribute internal communications and/or partner with marketing to support resource development (e.g., referral guides, newsletters, updates)

Highlight success stories and emerging opportunities to foster collaboration and awareness

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2. Provider Relationship Building & Engagement

Build andmaintainstrong relationships with referring providers and care teams across assigned regions or service lines

Serve as a key liaison tofacilitatecommunication, resolve concerns, and enhance the referral experience

Identifyprovider needs and barriers through ongoing engagement, feedback, and data insights

Promote network engagement and loyalty through education, support, and continuous improvement efforts

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3. Data Analysis & Strategic Planning

Analyze referral patterns and trends toidentifyinsights, risks, and opportunities for optimization

Monitor networkutilizationand contribute to performance tracking across service lines

Use data to inform strategy, prioritizing high-impact initiatives aligned with organizational goals

Collaborate with leadership and cross-functional partners (e.g., Clinical, Operations, Marketing) to develop and implement targeted initiatives

4. Operational Support & Problem Solving

Identifyand reduce referral leakageby understanding root causes andscalablesolutions.

Facilitate access to care,improveschedulingefficiency,andeliminatebarriers to specialty services.

Act as a resourceto resolve issues related to referrals, communication, or coordination among providers and departments.

Participate in and/or lead special projects and initiatives as business needs evolve

Required Skills/Abilities:

Strong understanding of referral processes, clinical workflows, and healthcare service delivery.

Excellent interpersonal, communication, and relationship management skills.

Analytical mindset with the ability to interpret data and develop actionable strategies.

Knowledge of CRM tools, EMRs, and referral management systems preferred.

A commitment to continuous learning and improvement based on current clinical best practices and standards of care.

Effective at communicating and translating complexity to a clinical audience

Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements

Education and Experience:

Bachelor's degreein healthcare administration, business, marketing, ora relatedfield.Master’spreferred. Clinical Licensure & Experience in patient care deliverya strongplus.

3–5 years of experiencein healthcare provider relations, networkengagement, orcare coordination.

Other experience or certification requirements

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employeeis regularly required tosit, stand, bend,talkandhear. The employee isfrequentlyrequired to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperceptionand the ability to adjust focus.

In Office and Travel Requirements:

Remotewith flexibility to travel up to50% of the time to engage clinicians and leadership teams across accountable geographies

COMPENSATION: $100,000 - $110,000/annually

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal…