Specialist, Performance & Analytics

About this role

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London | £56,100 - £75,900 + Incentive Awards tied to performance + Benefits

⭐️ Our Costs Team

We're looking for a Cost Performance & Analytics Specialist to lead the Cost Efficiency Team’s digital transformation, helping build scalable processes, governance and automation that support Monzo's next stage of growth

This role owns the continuous improvement of finance processes, governance and operating models across our cost base. You'll identify opportunities to simplify work, improve controls, automate manual activities and ensure our finance processes remain scalable, well documented and audit ready.

You'll work across Finance, Data, Technology and the business to improve how planning, reporting and governance operate, while helping deliver the Finance transformation roadmap. Rather than producing month end reporting yourself, you'll improve how Finance delivers it.

🔑 You’ll play a key role by...

• Building the future Finance operating model by redesigning processes, governance and ways of working so Finance scales efficiently as Monzo continues to grow.

• Leading Finance transformation initiatives from idea through to implementation, delivering measurable improvements to efficiency, controls and the experience of stakeholders.

• Eliminating manual work through automation, partnering with Finance Data and Technology teams to streamline planning, reporting and governance processes so teams spend more time on analysis and decision making.

• Designing simple, well-controlled Finance processes that are easy to follow, consistently applied and meet Internal Audit and regulatory expectations.

• Owning Finance's model / process documentation and standards, ensuring policies, SOPs and process maps remain accurate, accessible and support operational resilience across the team.

• Driving continuous improvement using data, identifying process bottlenecks, measuring performance through KPIs and implementing practical solutions that improve speed, quality and customer experience.

• Partnering across Finance, Data, Technology and the wider business to understand challenges, influence priorities and deliver change that creates lasting value.

• Improving the quality of Finance data and planning models, working with Finance Systems and Data teams to strengthen governance, improve reporting accuracy and increase confidence in financial decision making.

• Managing the Finance change portfolio, coordinating multiple improvement initiatives, tracking delivery, managing risks and ensuring investment is focused on the highest-value opportunities.

• Helping build a culture of operational excellence, coaching colleagues on best practice, embedding standard ways of working and creating reusable tools and knowledge that make Finance more effective every day.

🤩 We’d love to hear from you if…

• Finance transformation experience with a proven track record of leading cross functional change that improves efficiency, governance and the effectiveness of operations.

• Process improvement expertise demonstrated through the ability to redesign business processes, simplify ways of working and deliver measurable operational improvements.

• Project and change management skills with experience delivering transformation initiatives, managing competing priorities and influencing stakeholders through change.

• Automation and technology mindset with the ability to identify manual processes, define automation opportunities and partner with technical teams to implement scalable solutions.

• Strong stakeholder management and communication with the ability to build trusted relationships,…