Solutions Engineer | Pune

About this role

OVERVIEW Solutions Engineers collaborate with internal teams crafting and implementing enterprise-level solutions for TransPerfect´s international portfolio of clients using the GlobalLink suite of products. They act as the clients main technical point of contact, working closely with Solutions Architects and Developers on the technical aspects of implementation.

DESCRIPTION Work in conjunction with the Solutions Architects team to gather and analyze configuration requirements from clients

Draft project plans containing the implementation details and timelines, including risk analysis

Ensure the deadlines for implementation are met

Coordinate the installation, set-up and upgrade of GlobalLink connectors with internal teams and client system integrators Coordinate and verify the configuration tasks in GlobalLink tools based on client requirements

Act as the primary technical point of contact and point of technical escalation for both internal teams and external clients

Assist the support team with any client configuration issues

Be involved in the lifecycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure

Assist clients with the coordination of GlobalLink connectors upgrades Become the spokesperson of the team for one or more of the GlobalLink products if desired

Deploy, troubleshoot and upgrade the GlobalLink suite of products

Create custom reports for clients in MySQL

Mentor new team members as needed

Prepare trainings and procedures to contribute to the continuous improvement of the team's work

Provide trainings as needed to clients

Contribute to internal projects

Complete all other tasks that are deemed appropriate for this role and assigned by the supervisor.

REQUIRED EXPERIENCE AND QUALIFICATIONS Minimum Bachelors degree or its equivalent

Minimum of 1-2 years of experience in a client-facing role

Project management and client solution implementation experience. Experience troubleshooting technical issues and reading logs Experience working with web technologies (web servers, application servers, Tomcat, etc.)

Experience with Linux

Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP [Hybris], Magento, etc.) and other Content Management Systems (Veeva, Contentful, etc.)