Solutions Engineer

About this role

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

As a Technical Solutions Engineer, you will play a pivotal role in combining technical expertise with strong sales acumen to identify, qualify, and close new business opportunities across a defined portfolio of customer and partner accounts.

Your day-to-day responsibilities will involve close collaboration with customers, partners, and Account Managers to deliver business value, conduct demos and POC/Vs, and contribute to the success of bids and tenders. You will provide end-to-end technical and business value guidance before and during the sales cycle ensuring customer requirements are met with tailored, innovative solutions.

Acting as a trusted technical advisor, you will be a key point of contact for clients, offering strategic insight and hands-on support. You'll also work closely with cross-functional teams to align solutions with customer needs and organizational goals.

Expected Travel is 20-25%

What you will do

• Customer Engagement and Technical Discovery

• Conduct technical discovery calls to understand customer requirements, pain points, and existing infrastructure.

• Lead or participate in product demonstrations, showing how solutions meet client-specific needs.

• Translate complex customer requirements into actionable technical solutions or configurations.

• Assist with scoping customer environments to recommend best-fit products or services.

Solution Design and Architecture

• Create technical documentation, architecture diagrams, and integration guides for customer engagements.

• Deliver engaging technical presentations that deliver business value to external stakeholders and customers.

• Design customized technical solutions based on client needs, often involving product configuration, integration planning, and API usage.

• Collaborate with product and engineering teams to validate feasibility or escalate edge-case needs.

• Produce architecture diagrams, technical proposals, or proof-of-concept (PoC) plans.

• Support the preparation and delivery of RFP/RFI responses, technical questionnaires, and bid documentation.

Cross Functional Collaborations

• Partner with Account Executives and Customer Success Managers to align technical value with customer goals.

• Liaise with Product Managers to share customer feedback and advocate for feature enhancements or roadmap items.

What you will have

Educational Background:

• Degree in Computer Information Systems, Computer Science, Cybersecurity, or a related technical field.

Technical Skills & Experience:

• 5+ years’ experience as an SE or technical salesperson, or equivalent and applicable experience as a product manager, engineer, tech support agent or administrator of enterprise-grade or IT/IS software

• General knowledge or background in IT (ideally server administration, server OS configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies & configurations, and network design) and/or IS (ideally PKI, firewall management, IDS & IPS, vulnerability management, and network scanners), in engineering, administration or support roles

• Familiarity with cryptographic principles, digital certificates, and PKI concepts.

• Knowledge of cloud platforms (AWS, Azure, Google Cloud, Oracle Cloud) and container technologies like Kubernetes.

• Experience or familiarity with ServiceNow, GitHub, and REST API integrations.

• Hands-on exposure to scripting and automation using Bash, PowerShell, Python, or similar languages.

• Experience with DevOps and infrastructure automation tools (e.g., Terraform, Ansible, Puppet, Chef)

Soft Skills

• Self-motivated with ability to self-direct in strategic alignment with sales counterparts

• Technical, organized and analytical, with ability to eliminate sales obstacles through creative/innovative thinking

• Passion for continuous learning and applying innovative solutions to complex challenges.

• Situational awareness and business acumen skills to support self-held critical values of professionalism, humility, and customer-focus

• Basic project management skills to accomplish role requirements

• Strong communications, interpersonal and presentation skills, in both written and verbal formats

• Fluency in English

Nice to have

Bonus Skills (Nice to Have, but Not Required)

• Cybersecurity certifications (CISSP, GSEC, CCSP, etc.).

• Hands-on experience with certificate management and cryptographic tools.

• Familiarity with code signing, load balancers, and secure key storage.

• Understanding of SSO, SAML, OpenID authentication methods.

• Strong analytical and problem-solving skills with a proactive security mindset.

Benefits

• Competitive compensation, including uncapped commission (role-dependent)

• Achievers Club awards and performance-based incentives

• Pension and retirement benefits (location dependent)

• Life insurance and income protection coverage

• Comprehensive health and wellness support, including medical coverage (where applicable), gym reimbursement, and mental wellbeing resources

• Employee Assistance Program with 24/7 confidential support for employees and their families

• Generous paid time off, including holidays and additional leave options

• Family-friendly leave policies, including maternity, paternity, and other supportive leave programs

• Education assistance and professional development opportunities

• Access to LinkedIn Learning and continuous learning resources

• Employee referral bonus program and…