Solutions Engineer

About this role

<p><strong>ABOUT BASELAYER</strong></p> <hr> <p>Every day, financial institutions make consequential decisions about which businesses to onboard and trust, in order to grow with confidence. Baselayer exists to make those decisions faster, more accurate, and much less expensive. We offer the leading AI Risk Platform that automates merchant onboarding, underwriting, and fraud prevention for over 20% of the Financial Institutions in America. By combining authoritative government data, AI agents purpose-built for web analysis, and a network powered by millions of applications, Baselayer prevents billions of dollars in merchant fraud and credit risk and instantly automates good merchant applications.</p> <p><strong>ABOUT THE TEAM</strong></p> <hr> <p>We're a small team solving a big problem. Business fraud costs the financial system billions every year, and the tools built to fight it are slow, expensive, and outdated. We're changing that. You'd be joining a small, close-knit team where ownership is real, customer impact is immediate, and the work you ship matters from day one. We move deliberately, communicate directly, and care deeply about quality. If you want to look back in five years and know you worked on something that changed how trust works across major financial institutions, let's chat!</p> <p class="whitespace-pre-wrap break-words"><strong>ABOUT THE ROLE</strong></p> <hr> <p class="whitespace-pre-wrap break-words">We're looking for a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value.</p> <p><strong>WHAT YOU'LL DO</strong></p> <hr> <ul> <li>Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions</li> <li>Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products</li> <li>Solution Design: Create technical documentation and implementation plans that address specific customer needs</li> <li>Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities</li> <li>Cross-functional Collaboration: Work closely with sales, product, and engineering teams</li> <li>Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios</li> <li>Customer Training: Educate customers on Baselayer's products and APIs</li> <li>Feedback Loop: Collect and communicate customer feedback to product and engineering teams</li> <li>Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space</li> <li>Post-implementation Support: Provide ongoing technical guidance to ensure customer success</li> </ul> <p class="whitespace-pre-wrap break-words"><strong>MINIMUM REQUIREMENTS</strong></p> <hr> <ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7"> <li class="whitespace-normal break-words">You have 2+ years of experience in a technical role, product management, or customer-facing position</li> <li class="whitespace-normal break-words">You possess fundamental knowledge of API concepts and web technologies</li> <li class="whitespace-normal break-words">You're detail-oriented and able to document requirements effectively</li> <li class="whitespace-normal break-words">You're a natural problem-solver who enjoys finding solutions to complex challenges</li> <li class="whitespace-normal break-words">You're adaptable and can navigate ambiguity with confidence</li> <li class="whitespace-normal break-words">You're highly collaborative and enjoy working with cross-functional teams</li> </ul> <p class="whitespace-pre-wrap break-words"><strong>WHAT SETS YOU APART</strong></p> <hr> <ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7"> <li class="whitespace-normal break-words">Experience in solutions engineering, implementation, or technical customer success</li> <li class="whitespace-normal break-words">Basic coding skills in Python or JavaScript</li> <li class="whitespace-normal break-words">Familiarity with identity verification, KYC/KYB processes, or financial compliance</li> <li class="whitespace-normal break-words">Experience with fintech or financial institutions</li> <li class="whitespace-normal break-words">Experience leading technical discovery calls, product demos, or implementation workshops</li> </ul> <p><strong>WORK LOCATION</strong></p> <hr> <ul> <li>Based in NYC; hybrid 4 days per week in office.</li> </ul> <p><strong>COMPENSATION</strong></p> <hr> <ul> <li><em><strong>Salary Range:</strong> </em>$135,000 – $220,000 + Equity</li> </ul> <p><strong>BENEFITS</strong></p> <hr> <ul> <li><strong><em>Time off when you need…